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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

Splunk is looking for a Marketing Operations Manager - Workfront to help administer our Workfront instance. This role will be the day-to-day admin and frontline support resource responsible for system utilization and stability, developing governance protocols, continually enhancing user experience and functionality and aiding users with reporting and system/process optimization. We are looking for a person who loves data, thrives on system integrations and optimization and thinks critically when it comes to continually improving marketing processes. You will work closely with teams across the marketing organization. You are comfortable working in a fast-paced environment where priorities and responsibilities shift with the business.

What you'll get to do

As an Marketing Operations Analyst on the Marketing Operations Team, you will have the opportunity to assist in a wide range of Workfront initiatives:
  • Play a hands-on role in system implementation for system functionality modules or new/existing group rollouts
  • Provide technical expertise and business process knowledge to teams while coordinating requirements and supporting business analysis
  • Conduct regular audits on utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes
  • Create visibility of the work and resource utilization across multiple levels of the organization’s leadership teams.
  • Build reports and dashboards to aid in user workflow, portfolio/program/projects, channel project types and resource management
  • Provide ongoing enablement across the marketing organization to solidify system understanding and further support utilization through training videos and documentation
  • Assist new employees to onboard Workfront and understand their role-specific responsibilities within the system

Must-have Qualifications

  • Bachelors in Marketing, Technology, or related field, or equivalent years of industry experience.
  • At least 2+ years hands-on experience with Adobe Workfront
  • Familiarity working with Workfront Fusion and understanding of Workfront's API (REST) in order to integrate with various platforms is beneficial
  • Highly skilled at time-management, is detail oriented and has high standards for project delivery
  • Self-starter with a passion and curiosity for solving end-user issues and ability to provide world class customer support
  • Process orientated, highly organized, excels at multitasking, strong documentation, coordination and project management skills
  • Good communication and problem solving skills and an ability to convey technical concepts to less technical team members
  • Confidence to offer consultation to business partners and team members within Sales, Partner, Marketing Operations
  • AGILE/SCRUM process management familiarity

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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