Security and Risk Management

San Jose, Costa Rica

- Hybrid Remote

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Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey! Please note, this role is hybrid. There may be instances where customers will need to be escorted while in Splunk corporate offices.

Role

Splunk is looking to add a Customer Trust Analyst to grow our Customer Trust program(s) within the Splunk Global Security (SGS) team. As a Customer Trust Analyst, you will be supporting customer security due diligence and assessment activities, such as facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations. If you have a deep understanding of information security and you are passionate about building, sustaining and growing trust with our customers, then this role is for you.

Responsibilities

Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address customer inquiries, questionnaires, customer audits, and other requests regarding Splunk’s global security program and security controls
Lead security conversations representing Splunk’s security in meetings with current and prospective customers
Facilitate security assessments from customers, pre sales. Deliver accurate information of Splunk's security to customers, demonstrating how our security measures align with their security expectations and contractual commitments
Manage feedback and observations from customers, and engage with partners, where appropriate, to determine applicable actions and monitor resolution
Lead developing customer facing documentation that represent Splunk security controls
Maintain deep knowledge of Splunk’s products and security information, collaborating with key partners and experts across Splunk
Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations

Requirements

Bachelors +7 years of related experience, or Masters +4 years of related work experience, or PhD +1 year of related experience
Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)
Good understanding of cloud security principles
Good understanding of cybersecurity, including but not limited to incident response, vulnerability management, pen-testing, architecture.
Customer service oriented with a problem-solving approach
Experience communicating directly with customers representing complex information security topics
Strong written and verbal communication, and critical thinking and problem solving abilities
Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings.
Able to accurately articulate security information in clear and concise terms to customers.
Team oriented, proactive, and able to work independently
Ability to guide and mentor Customer Trust team members
Ability to multitask, balance, and prioritize work in a dynamic environment, ensuring SLAs are met, and ability to work well in tense sales and customers conversations
One or more of the following certifications is preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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