With IT operations management becoming increasingly complex and challenging, AIOps brings together data from multiple sources and simplifies data analysis. AI can automatically analyze massive amounts of network and machine data to find patterns, both to identify the cause of existing problems and to predict and prevent future ones.
These, in turn, improve service delivery and overall customer satisfaction, enable more complete data analysis and insight, increase resource and cost savings and encourage strategic collaboration between the IT organization and business peers.
Organizations today increasingly seek AIOps platforms. According to Gartner, an AIOps platform enables the concurrent use of multiple data sources, data collection methods and analytical and presentation technologies. An AIOps platform needs to be able to both analyze stored data and provide real-time analytics at the point of ingestion.
The central functions of an AIOps platform, as defined by Gartner, are: