See the available support services and response times.
| Standard | Premium | |
|---|---|---|
| New versions/updates/fixes | ||
| Access to Documentation | ||
| Access to Splunk Answers | ||
| Live Product Roadmap | ||
| Online Case Submission | ||
| Online Case Status | ||
| Response Time Targets | ||
| Phone Support | ||
| Faster Initial Response Targets | ||
| Direct Access to Advanced Support Team | ||
| 24/7 Availability | P1 | P1 & P2 |