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Support Programs

Splunk Platform, Security and Observability - ITOps

Find the right help options for your use of  Splunk Cloud, Splunk Enterprise, Splunk Data Stream Processor, Splunk Universal Forwarder, Splunk Enterprise Security, Splunk SOAR, Splunk User Behavior Analytics and Splunk IT Service Intelligence.

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See the available support services and response times.

New versions/updates/fixes

Access to Documentation

Access to Splunk Answers

Live Product Roadmap

Online Case Submission

Online Case Status

Response Time Targets

Phone Support

Faster Initial Response Targets

Direct Access to Advanced Support Team

24/7 AvailabilityP1P1 & P2
A current Splunk Premium or Standard Support contract is required to upgrade a Splunk server with an Enterprise license to a new major version of Splunk. Purchases of Splunk Enterprise as a Cloud or Term subscription may include additional services associated with the Success Plan in your subscription. See Splunk Cloud SLA; See Splunk's software support timeline.

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Tap into Splunk support resources when and where you need them.