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Support Programs

Splunk Observability - DevOps

Find the right help options for your use of Splunk Infrastructure Monitoring, Splunk Application Performance Monitoring (APM), Splunk Synthetic Monitoring, Log Observer, Real User Monitoring (RUM), Splunk Incident  Intelligence and Observability Cloud.

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Access to Documentation

Access to Splunk Answers

Online Case Submission

Online Case Status

Response Time Targets

Phone Support

Live In-Product Chat**

Faster Initial Response Targets

Priority ticket handling

24/7 AvailabilityP1P1 & P2
A current Splunk Premium or Standard Support contract is required to upgrade a Splunk server with an Enterprise license to a new major version of Splunk. Purchases of Splunk Enterprise as a Cloud or Term subscription may include additional services associated with the Success Plan in your subscription. See Splunk Cloud SLA; See Splunk's software support timeline.
* Premium Support is available only for Splunk Observability Cloud.
**During normal business hours.

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