Support Programs

Splunk IM and Splunk APM enable DevOps teams to take observability to the next level. For your Splunk IM and APM subscriptions, download the Observability Support Data Sheet below for more details about your technical support options. Please note that Observability Technical Support is exclusively available to customers who have a current active subscription to Splunk IM and APM.

Splunk On-Call allows teams to route alerts and reduce incident response time. Need help? Submit a request and the Splunk On-Call Support team will get back to you soon.

Splunk Synthetic Monitoring and Web Optimization helps you proactively monitor uptime of critical endpoints and business transactions, and offers the deepest web page optimization capabilities of any APM suite or observability platform. Easily monitor and alert on URL, API, and service performance, improve page performance and UX, measure against industry standards and your competition, and integrate into CICD pipelines and SLA / SLO reporting. To optimize web performance teams can find performance improvement opportunities in every page to easily improve performance across new builds, versions, and deployments.

The TruSTAR Intelligence Management technology automates data orchestration to centralize, normalize and prioritize intelligence directly in your tool of choice. TruSTAR transforms internal and external sources of security intelligence for informed, actionable security operations. The most valuable security data is often locked inside silos in and across companies, and TruSTAR breaks down these silos within enterprises to align security effectiveness with business objectives. TruSTAR is the technology infrastructure that powers many of the world’s largest enterprises spanning across Finance, Retail, Healthcare, and IT as well as the largest U.S. ISAC/ISAOs.