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Legacy Success Plans

For Success Plans purchased with Infrastructure Pricing for Splunk Cloud please refer to this table. For all other products refer to the Infrastructure Pricing for Splunk Enterprise table.
Success Plans Purchased Prior to February 1st, 2022
ServicesStandard Success Plan
For businesses with typical needs
Premium Success Plan
For businesses desiring rapid product deployment and adoption
Minimum Purchase Required**
SupportStandard SupportPremium Support
OnDemand Services10 Credits Per Quarter*30 Credits Per Quarter
EDU CreditsAdd-On50 EDU Credits Per Year

*OnDemand credits in Standard Success Plans are only provided for customers purchasing a minimum of 500GB, 100vCPU, 1,000 IT Cloud Hosts, 100 Observability Cloud Hosts, 10,000 Protected Devices, or 50 SVC after September 24, 2020.
**A minimum purchase of 1TB, 100 vCPU, 1,000 IT Cloud Hosts, 500 Observability Cloud Hosts, 10,000 Protected Devices or 50 SVC is required for Premium Success Plans.

Success Plans Purchased Prior to September 24th, 2020
Capacity
Standard Success Plan
For businesses with typical needs
Premium Success Plan
For businesses desiring rapid product deployment and adoption
<500GBOnDemand Services
N/A
N/A
Support Level

Standard
N/A
500GB – <2TBOnDemand Services

9 credits/quarter

18 credits/quarter
Support Level

Standard

Premium
2TB – <10TBOnDemand Services

18 credits/quarter

27 credits/quarter
Support Level

Standard

Premium
10TB+OnDemand Services

27 credits/quarter

27 credits/quarter
Support Level

Standard

Premium
Optimization Check


2 per year

Success Plans Purchased Prior to February 14th 2019

Standard Plan

For businesses with typical needs
Capacity Support Customer Success Manager Professional Services
<500GB Standard N/A N/A
500GB – 2TB Standard CSM Base Admin on Demand (5 credits/month)
2TB – 10TB Standard CSM Standard Admin on Demand (10 credits/month)
>10TB Standard CSM Premium Admin on Demand (15 credits/month)

Premium Plan

For businesses desiring rapid product deployment and adoption (starting at 500GB capacity)
Capacity SupportCustomer Success ManagerProfessional Services
500GB – 2TBPremiumCSM StandardAdmin on Demand (10 credits/month)
2TB – 10TBPremiumCSM PremiumAdmin on Demand (15 credits/month)
Annual Optimization Check
>10TBPremiumCSM PremiumAdmin on Demand (15 credits/month)
Quarterly Optimization Check

Success Plans Purchased Prior to May 7th 2020

Standard Plan

For businesses with typical needs
Capacity Support Customer Success Manager Professional Services
<500GB Standard N/A N/A
500GB – <2TB Standard CSM Base Admin on Demand (3 credits/month)
2TB – <10TB Standard CSM Standard Admin on Demand (6 credits/month)
10TB+ Standard CSM Premium Admin on Demand (9 credits/month)

Premium Plan

For businesses desiring rapid product deployment and adoption (starting at 500GB capacity)
Capacity SupportCustomer Success ManagerProfessional Services
500GB – <2TBPremiumCSM StandardAdmin on Demand (6 credits/month)
2TB – <10TBPremiumCSM PremiumAdmin on Demand (9 credits/month)
10TB+PremiumCSM PremiumAdmin on Demand (9 credits/month)
Optimization Check (2 Per Year)

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