Skip to main content


Legacy Success Plans

For Success Plans purchased with Infrastructure Pricing for Splunk Cloud please refer to this table. For all other products refer to the Infrastructure Pricing for Splunk Enterprise table.
Success Plans Purchased Prior to February 1st, 2022
ServicesStandard Success Plan
For businesses with typical needs
Premium Success Plan
For businesses desiring rapid product deployment and adoption
Minimum Purchase Required**
SupportStandard SupportPremium Support
OnDemand Services10 Credits Per Quarter*30 Credits Per Quarter
EDU CreditsAdd-On50 EDU Credits Per Year

*OnDemand credits in Standard Success Plans are only provided for customers purchasing a minimum of 500GB, 100vCPU, 1,000 IT Cloud Hosts, 100 Observability Cloud Hosts, 10,000 Protected Devices, or 50 SVC after September 24, 2020.
**A minimum purchase of 1TB, 100 vCPU, 1,000 IT Cloud Hosts, 500 Observability Cloud Hosts, 10,000 Protected Devices or 50 SVC is required for Premium Success Plans.

Success Plans Purchased Prior to September 24th, 2020
Capacity   Standard Success Plan
For businesses with typical needs
Premium Success Plan
For businesses desiring rapid product deployment and adoption
<500GB OnDemand Services
N/A
N/A
Support Level
 
Standard
N/A
500GB – <2TB OnDemand Services
 
9 credits/quarter
 
18 credits/quarter
Support Level
 
Standard
 
Premium
2TB – <10TB OnDemand Services
 
18 credits/quarter
 
27 credits/quarter
Support Level
 
Standard
 
Premium
10TB+ OnDemand Services
 
27 credits/quarter
 
27 credits/quarter
Support Level
 
Standard
 
Premium
Optimization Check
 
 
2 per year

Success Plans Purchased Prior to February 14th 2019

Standard Plan

For businesses with typical needs
Capacity Support Customer Success Manager Professional Services
<500GB Standard N/A N/A
500GB – 2TB Standard CSM Base Admin on Demand (5 credits/month)
2TB – 10TB Standard CSM Standard Admin on Demand (10 credits/month)
>10TB Standard CSM Premium Admin on Demand (15 credits/month)
 

Premium Plan

For businesses desiring rapid product deployment and adoption (starting at 500GB capacity)
Capacity Support Customer Success Manager Professional Services
500GB – 2TB Premium CSM Standard Admin on Demand (10 credits/month)
2TB – 10TB Premium CSM Premium Admin on Demand (15 credits/month)
Annual Optimization Check
>10TB Premium CSM Premium Admin on Demand (15 credits/month)
Quarterly Optimization Check

Success Plans Purchased Prior to May 7th 2020

Standard Plan

For businesses with typical needs
Capacity Support Customer Success Manager Professional Services
<500GB Standard N/A N/A
500GB – <2TB Standard CSM Base Admin on Demand (3 credits/month)
2TB – <10TB Standard CSM Standard Admin on Demand (6 credits/month)
10TB+ Standard CSM Premium Admin on Demand (9 credits/month)
 

Premium Plan

For businesses desiring rapid product deployment and adoption (starting at 500GB capacity)
Capacity Support Customer Success Manager Professional Services
500GB – <2TB Premium CSM Standard Admin on Demand (6 credits/month)
2TB – <10TB Premium CSM Premium Admin on Demand (9 credits/month)
10TB+ Premium CSM Premium Admin on Demand (9 credits/month)
Optimization Check (2 Per Year)

What can you do with Splunk?