Legacy Success Plans
  
  
For Success Plans purchased with Infrastructure Pricing for Splunk Cloud please refer to this table. For all other products refer to the Infrastructure Pricing for Splunk Enterprise table.
Success Plans Purchased Prior to September 24, 2020
Capacity   Standard Success Plan
For businesses with typical needs
Premium Success Plan
For businesses desiring rapid product deployment and adoption
<500GB OnDemand Services
N/A
N/A
Support Level
 
Standard
N/A
500GB – <2TB OnDemand Services
 
9 credits/quarter
 
18 credits/quarter
Support Level
 
Standard
 
Premium
2TB – <10TB OnDemand Services
 
18 credits/quarter
 
27 credits/quarter
Support Level
 
Standard
 
Premium
10TB+ OnDemand Services
 
27 credits/quarter
 
27 credits/quarter
Support Level
 
Standard
 
Premium
Optimization Check
 
 
2 per year
Success Plans Purchased Prior to 14th February 2019

Standard Plan

For businesses with typical needs
Capacity Support Customer Success Manager Professional Services
<500GB Standard N/A N/A
500GB – 2TB Standard CSM Base Admin on Demand (5 credits/month)
2TB – 10TB Standard CSM Standard Admin on Demand (10 credits/month)
>10TB Standard CSM Premium Admin on Demand (15 credits/month)
 

Premium Plan

For businesses desiring rapid product deployment and adoption (starting at 500GB capacity)
Capacity Support Customer Success Manager Professional Services
500GB – 2TB Premium CSM Standard Admin on Demand (10 credits/month)
2TB – 10TB Premium CSM Premium Admin on Demand (15 credits/month)
Annual Optimization Check
>10TB Premium CSM Premium Admin on Demand (15 credits/month)
Quarterly Optimization Check
Success Plans Purchased Prior to 7th May 2020

Standard Plan

For businesses with typical needs
Capacity Support Customer Success Manager Professional Services
<500GB Standard N/A N/A
500GB – <2TB Standard CSM Base Admin on Demand (3 credits/month)
2TB – <10TB Standard CSM Standard Admin on Demand (6 credits/month)
10TB+ Standard CSM Premium Admin on Demand (9 credits/month)
 

Premium Plan

For businesses desiring rapid product deployment and adoption (starting at 500GB capacity)
Capacity Support Customer Success Manager Professional Services
500GB – <2TB Premium CSM Standard Admin on Demand (6 credits/month)
2TB – <10TB Premium CSM Premium Admin on Demand (9 credits/month)
10TB+ Premium CSM Premium Admin on Demand (9 credits/month)
Optimization Check (2 Per Year)