Where do you shop for essentials when you need them — fast?
Your baby runs out of diapers at 10 pm. You’re restocking your pantry (how long does garlic powder last?). You have to pay off your credit card. Your teenager broke his cell phone. Again. For families in more than 280 municipalities and 32 states across Mexico, retail giant Soriana has been their one-stop shop for, well, pretty much everything, for decades.
To make shopping easier, Soriana offers both in-store experiences and app-based options to manage those diapers, banking services, groceries or cell phones. Behind the scenes, CISO Sergio Gonzalez and his security team are monitoring and securing the company’s 40,000 devices (like servers and laptops) and 15,000 points of sale (POS) — all while keeping Soriana’s digital systems running. In 2020, Soriana began its move to the cloud. With lots of servers processing a lot of data, monitoring a hybrid infrastructure was tough. They couldn’t integrate their systems easily with the platforms they were using, so the security team had to take a swivel-chair-monitoring approach when responding to events, wasting valuable time.
Outdated reporting tools were also causing delays. Without real-time data or easy-to-read dashboards, information was coming into Gonzalez’s team in Excel spreadsheets, slowing down remediation times. Another problem with the lack of visibility? Higher risk of fraud and, in certain cases, a higher mean time to repair (MTTR).
Seeking a complete view into its IT systems — and a better way to secure them — Soriana turned to Splunk Cloud Platform and Splunk Enterprise Security so it could unify and simplify its SOC to adapt better when digital disruptions came its way.