Customer Success and Support

VA, United States

- No Remote

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers and partners do with Splunk.

Our Sr. Professional Services Consultants fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll solve organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn exciting technologies and thrive in a rapidly changing environment. As a successful Splunk Consultant you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?

Responsibilities:

The opportunity to drive complex deployments of Splunk while working side by side with the customers to resolve their unique problems.
You will work with a team of incredibly hard-working and dedicated peers, all the way from the Field, Sales Engineering and Customer Support.
Breadth and depth. Do you want to work with partners for maximum effectiveness? We have that.
Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
The ability to empower customers to take on the next wave of questions on their own.
A chance to share business use cases and build innovative solutions to push user adoption and increase the value of Splunk.
Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
A stable, respectful and collaborative work environment.
Balance. We don't expect people to work 12 hour days. We want you to enjoy your time outside of work too. Want to choose your hours? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a great environment.

Requirements:

BA/BS preferred in computer science, computer engineering, cybersecurity, or equivalent work experience
8+ years of experience in technical consulting or big data analytics.
Prior experience implementing Splunk products preferred; Splunk certifications strongly preferred
Experience with Splunk premium apps, such as Enterprise Security, preferred
Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
Solid understanding or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
Experience with federal and national cybersecurity policies, standards, and industry best practices
Passion. Our customers are just as passionate about Splunk as we are about the solutions we bring to them.
Collaborate across the entire Splunk organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation captured from customer input.
Ability to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners.
Demonstrable understanding of common enterprise applications (preference given to expertise in the areas of security and finance).
Travel to customer sites in/around the D.C. Beltway (this position will likely be onsite with a local customer).
Thrives in a dynamic, fast-growing environment while working independently and remotely from other members of your team and corporate.
Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
Security Clearance required (TS/SCI with Full-scope poly).

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

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Splunk's Hiring Practices

^{Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.}

^{We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

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