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Engineering

Senior Cloud Operations Engineer - Observability

  • - No Remote
Join us as we pursue our ground-breaking vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we are committed to our work, customers, having fun, and most significantly to each other’s success.
 
The Splunk Observability Cloud provides full-fidelity monitoring and fixing across infrastructure, applications, and user interfaces, in real-time and at any scale, to help our customers keep their services reliable, innovate faster, and deliver great customer experiences.

Role

You will help us run one of the largest and most sophisticated cloud-scale, bigdata, and microservices platforms in the world. You will be responsible to monitor and resolve issues that affect the availability and performance of critical components of Splunk Observability Cloud. You will use your Kubernetes, cloud, and infrastructure-as-code knowledge to enhance Splunk Observability Cloud infrastructure while reducing its operational costs. You will use programming/scripting expertise to develop tools and build automations enhancing our product and developer experience.

Responsibilities:

  • Respond to monitoring alerts according to defined playbooks and procedures.
  • Enhance playbooks and procedures to reduce on-call toil.
  • Participate in Post Incident Reviews and discussions.
  • Provide on-call support & incident management. (On-call support and incident management coverage in India is 12 hours X 7 days a week. However, on-call shifts among team members are flexible).
  • Ensure stability and performance of production environments.
  • Deploy software to production environments.
  • Build effective working relationships with cross-functional team members
  • Make suggestions for process improvements and enhance operational efficiencies.
  • Implement various process improvements and operational efficiencies.
  • Design and develop tools to increase product resilience and improve developer experience.
  • Leverage your reliability engineering skills to increase system reliability, reduce toil, automate processes, automate manual tests, automate other manual tasks, and reduce cloud cost.
  • Mentor new engineers on the team.

Qualifications:

  • You have B.S. in a related field; 8 + years related experience (or Masters and 6+ years related experience or PhD and 3+ years experience)
  • You have 3+ years of experience in Systems Administration/SRE in a cloud environment
  • You have 5+ years in incident response and major incident management.
  • You enjoy problem solving and analyzing global scale distributed systems.
  • You are collaborative with strong interpersonal and communication skills, both verbal and written.
  • You remain calm and collected in stressful situations, such as a major service outage.
  • You demonstrate attention to detail, follow through, and ability to prioritize quickly.
  • You demonstrate good judgment on when to solve problems individually and when to involve others.
  • You have experience with Cloud Computing Platforms, such as AWS and GCP.
  • You have experience with Kubernetes and Docker.
  • You have experience with CI/CD frameworks and Pipeline-as-Code such as Jenkins, Gitlab, Artifactory, etc.
  • You have experience with software automation and scripting using modern languages such as Python.

Nice to have:

  • Experience in Infrastructure-as-code - Terraform, Helm, YAML.
  • Experience using Splunk to identify operational issues.
  • Experience handling SaaS applications for a large customer base.
  • Familiarity with microservices fundamentals including Service Mesh using Istio, service discovery, deployment strategies, monitoring, scheduling, and load balancing.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

 

Note:

Base Pay Range

India

Base Pay: INR 3,200,000.00 - 4,400,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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