Skip to main content
false
shared header v2
Lucid Search Bar Implementation
Push Down Banner V1 Analytics Patch, remove after implementing V2 (S9 or S10)
Global nav V2 patch, remove after adding the mobile languages fix in the codebase (S7 or S8)
Customer Success and Support

Renewal Sales Representative

  • - Hybrid Remote
Renewal Sales Representative    
    
The Renewal Sales Representative is responsible for managing & selling Term and Cloud license renewals of Splunk's industry-leading software, working in close cooperation with Sales and Success Management teams to maximize retention, minimize churn risk, and drive growth on the Renewal event.    
The ideal candidate will have a consistent track record of success renewing Term and/or Cloud Licenses/ Software Subscriptions, with growth, and in building beneficial, positive relationships with customers, the broader account management team, and channel partners.     
The successful candidate will Strategically engage with customers and/or partners to align their goals with Splunk solutions. Manage and ensure account retention through adoption and driving on-time renewal. Own, drive and manage the renewal process identifying customer requirements, uncovering roadblocks, expertly probing for upsell and expansion opportunity, and demonstrating strong account management capabilities. Working with partners and customers to negotiate the renewal including pricing and service-term.    
This position carries a sales quota. The position can be based in our Tokyo offices as part of our Japan Renewals team.    

Responsibilities:

  • Working as part of the Japan Renewal Sales team, manage a sales territory carrying an individual quota in contract renewal and growth.
  • Meet/exceed assigned revenue goals and on-time renewal rate targets
  • Working several quarters ahead of renewal dates to ensure customer ‘Renewal Readiness’, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal, with growth potential.
  • Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximize the opportunity
  • Prepare and provide customers renewal quotes within 90 days of support expiration
  • Maintain accurate account, license, service contract, asset and maintenance entitlement records within salesforce.com
  • Manage renewals from opportunity to invoice, understanding pricing and contractual obligations
  • Prepare weekly forecasts of renewal bookings and renewal rates within a tight band of accuracy
  • Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve
  • Assist Sales and Finance teams with customer and account research & customer audits for renewal
  • Resolve order issues with Customer Service and Order Management
  • Track non-renewal, pending, and lost renewals including reasons for cancellation
  • Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.

Skills/Knowledge/Capabilities:

  • Speak Japanese and English 
  • Bachelor’s degree or equivalent work experience in technical sales/renewals
  • Strong attention to detail
  • Logical and analytical thinker
  • Highly motivated and professional, with excellent communication and interpersonal skills
  • Demonstrated negotiation skills
  • Ability to multi-task and track multiple issues
  • Excellent customer service skills with an orientation towards helping customers
  • Strong desire and willingness to learn

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.    

    


Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

DIVE DEEPER

Find out what makes Splunk such a great place to work

box1 box1
Our Values

Splunkers are encouraged and empowered to be Innovative, passionate, disruptive, open and fun.

Learn More
box2 box2
Benefits and Wellbeing

Our benefits are designed to support your physical, financial, emotional and mental wellbeing.

Explore Splunk Benefits
box3 box3
Early Talent Program

Intern with people you want to hang out with, even outside the office.

Learn More
box3 box3

Our Blog

Hear from Splunkers on the latest.

Read the Blog
box2 box2
Diversity, Equity, Inclusion & Belonging

Learn about Splunk’s commitment to creating a culture of belonging.

See Our Approach
box1 box1
LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.

Follow Us