Customer Success and Support

Krakow, Poland

- Hybrid Remote

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Professional Services Resource Coordinator (P3)

Role:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.

Responsibilities:

Daily monitoring of Resource Request queue and fulfillment
Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met
Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed
Optimize utilization by making staffing decisions in support of the deployment strategy for the business
Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources
Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours
Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud
Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes
Manage forecast risk with tracking internal projects and tentative assignments
Manage various operational reports to support data hygiene within FinancialForce

Desired Skills and Experience:

2+ years experience in resource management/coordination, professional services, or operations role
Experience in providing services in support of internal stakeholders to achieve successful project outcomes
Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.
Excellent time management, organizational, and prioritization skills
Detail oriented with the ability to balance multiple priorities
Ability to work in potentially time sensitive and pressure situations
Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
Ability to work independently and multi-task, in a fast paced and constantly changing environment.
Experience working in FinancialForce/PSA/Salesforce preferred

Note:

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