| Capacity | Standard Success Plan | Premium Success Plan | |
|---|---|---|---|
| 100 - 250 | OnDemand Services | 9 credits/quarter
|
18 credits/quarter
|
| Support Level | Standard
|
Premium
|
|
| 500 - 2000 | OnDemand Services | 18 credits/quarter
|
27 credits/quarter
|
| Support Level | Standard
|
Premium
|
|
| 2500 - 10,000 | OnDemand Services | 27 credits/quarter
|
27 credits/quarter
|
| Support Level | Standard
|
Premium
|
|
| Optimization Check | 2 per year
|
| Capacity | Support | Customer Success Manager | Professional Services |
|---|---|---|---|
| 500 - <3000 | Standard | CSM Standard | Admin on Demand (6 credits/month) |
| 3000 - 10000 | Standard | CSM Premium | Admin on Demand (9 credits/month) |
| Capacity | Support | Customer Success Manager | Professional Services |
|---|---|---|---|
| 500 - <2000 | Premium | CSM Standard | Admin on Demand (6 credits/month) |
| 2000 - <10000 | Premium | CSM Premium | Admin on Demand (9 credits/month) |
| 10000 | Premium | CSM Premium | Admin on Demand (9 credits/month) Optimization Check (2 Per Year) |
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