Customer Success and Support

- Remote

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Our Applications Transformation Lead excels at the translation of strategy into execution. They are strategic thinkers with excellent business insights, curious about problems and understanding how everything works, and advocates for operational excellence in SaaS business models. Lead work projects with teams across the enterprise to define end-to-end value streams, align on organizational efficiency strategies, develop differentiating capabilities, reinvent organizational and operating models, and take full advantage of digitization. They apply deep process expertise and apply a range of process improvement methodologies.

What you'll get to do

Understand the company’s operating model and commercial objectives and how they translate into the need for efficient, standardized, business processes, organizational structures, and operations.
Focus on Go-to-Market aspects to support customer value transformation, i.e. crafting products and processes that help our account teams identify, measure and share value that a customer has received from Splunk products and services.
Analyze existing processes, applying different techniques and methods, including documentation of the existing flows. Codify the customer experience and recommend process improvements to address corporate priorities and objectives.
Lead and/or support the design of GTM future-state processes by working with functional experts from the business and technical teams to deliver outstanding solutions.
Proactively work with the technical delivery teams to define and implement GTM system solutions - complete in an agile delivery model by developing epics, user stories, test scripts, acceptance criteria, and training materials
Ensure baseline metrics and KPIs are understood, and assist future state measurement/ management systems for GTM operational health and success metrics.
Produce executive presentations and present simple solutions to sophisticated business problems to diverse partners across the company.

Must-have Qualifications

BS/BA required, MBA preferred
10 years of experience focusing on sales or post-sales experience strategy, planning, execution and/or continuous process improvement.
Demonstrated work experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market (e.g customer success - post-sales, service & renewals, Sales Operations) with high-growth, highly-scaled SaaS companies.
Demonstrative work experience in Program Management, Product Management and Process Engineering are preferred
Outstanding cross-functional leadership, influencing and interpersonal skills; ability to lead and encourage others without direct authority
Analytical and communication skills with a strong sense of problem solving to drill down to root cause corrective actions in the face of sophisticated systems, structures and processes
An ability to effectively communicate sophisticated information to a variety of audiences (front line and up to the C-Suite) written and verbal communication

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

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Splunk's Hiring Practices

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^{We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

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