Improve Multi-Channel Customer Experience

Customer interactions are moving beyond websites to multiple channels. Organizations benefit from a unified view of customer experience from these multiple channels. Splunk enables organizations to combine and correlate data from multiple channels in real time and mashup machine data with structured data for an improved customer experience.

With Splunk you can:

  • Better understand and optimize the buyer’s journey across multiple channels
  • Gain a deep understanding of customer interactions and customer usage
  • Increase revenue by identifying and gaining insights into failed process steps
Get Started
  • Getting Started Guide Splunk for Customer Experience
  • How To Video
    Customer Experience
  • Customer Experience Vignette
    Splunk for Customer Experience: Business Insights
  • Customer Success Story Splunk at John Lewis

Why Splunk for Customer Experience?

Splunk software can help you measure and analyze customer behavior so you can understand and optimize the buyer’s journey to increase customer engagement and conversion rates.

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Use Any Machine Data

Use machine data from any source – web or mobile.
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Mashup Data

Mashup machine data with structured data for an improved customer experience.
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Correlate Data for New Insights

Combine and correlate data from multiple sources.
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Access Dashboards in Real Time

Gain access to reports, dashboards in real time and over time.
Customer Success Story

The Future of Sports

San Francisco 49ers Fans Score Instant Service

VenueNext helps fans order food, watch instant-replays, purchase tickets and find parking in real time with the new Levi’s Stadium smartphone app powered by Splunk.

Ask a Customer Experience Analytics Expert

Need help with your environment and requirements? Send us your questions and we will get back to you as soon as possible.

 

If you need immediate assistance, check out our community forum, Splunk Answers.

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customer experience analytics expert