Improve Multi-Channel Customer Experience
Customer interactions are moving beyond websites to multiple channels. Organizations benefit from a unified view of customer experience from these multiple channels. Splunk enables organizations to combine and correlate data from multiple channels in real time and mashup machine data with structured data for an improved customer experience.With Splunk you can:
- Better understand and optimize the buyer’s journey across multiple channels
- Gain a deep understanding of customer interactions and customer usage
- Increase revenue by identifying and gaining insights into failed process steps
Why Splunk for Customer Experience?
Splunk software can help you measure and analyze customer behavior so you can understand and optimize the buyer’s journey to increase customer engagement and conversion rates.