Customer Experience Analytics
Reduce fallout in digital experiences with process mining and interactive observability
Reduce fallout in digital experiences involving customers, patients, citizens
Discover How Your People Complete Journeys Today
Visualize the pathway of actual customer experiences from event data
Identify Unforeseen Fallout or Unplanned Steps
Find expected and unexpected pathways that people are experiencing that may indicate obstacles
Optimize Conversion Rates Using Data
Use data-driven insights to objectively investigate fallout and obstacles
Why Splunk for Customer Experience Analytics?
Correlate any data across silos on-the-fly without having to retrofit and reshape data to predefined process models.
Adapt to planned and unplanned changes for greater operational agility and flexibility.
Diagnose problems and justify solutions by exploring application data.