Are Observability Cloud offerings available on-prem?
No, Observability Cloud offerings are SaaS only. However, we can monitor both on-prem and cloud environments. See https://www.splunk.com/en_us/app-integrations.html for a more comprehensive list of integrations.
How do you measure the number of hosts?
A host is a physical (in non-virtualized environments) or virtual instance (in virtualized or public cloud environments) reporting metric data to Splunk Observability Cloud.
We count the total number of unique hosts reporting data to Splunk Infrastructure Monitoring on an hourly basis, then calculate the average of those hourly measurements across each billing month. We bill you using that average calculation.
We count the total number of unique hosts reporting to Splunk APM per minute, then calculate the average of these per minute measurements across each billing month, as well as 50% of the peak of all the per minute measurements of the billing month. The higher value of the two will determine the use for that month.
When should I consider usage-based pricing?
Usage-based pricing is well suited for monitoring serverless environments or cloud services that don’t provide a view of underlying hosts. It is also ideal for customers who want granular control of their monitoring service spend.
How many containers can I monitor with a host-based subscription plan?
Our Commercial Edition comes with an allocation of 10 containers per host, while the Enterprise Edition provides 20 containers per host. This allocation is pooled, rather than tied to each of your specific hosts. For example, if you purchase an Enterprise subscription for monitoring 10 hosts, you can monitor 200 containers (10 hosts x 20 containers) spread across all 10 of those hosts. If you need additional container capacity, you can either purchase container capacity a la carte per container/month, or purchase more host-based licenses.
How do you handle overages?
Splunk Observability Cloud provides complete transparency, flexibility, and control to meet your usage needs. Monthly charges are based on average usage during the month, so overages are incurred only if the average monthly usage is above your allocation and we don’t auto-invoice for overages. You get transparent and daily detailed reports on all monitored hosts, containers, and metrics. You can enable proactive alerts as you approach your purchased capacity, and you can control how to right-size your deployments by purchasing additional capacity or dialing back usage. You can also manage and monitor Splunk Infrastructure Monitoring, Splunk APM, Splunk RUM and Splunk Log Observer usage across your organization. By allocating tokens to your internal teams, you can even manage usage at the individual team level.
Do you provide volume discounts?
Volume discounts are available for each of our plans. Contact us for details.
I’m already a Splunk Cloud customer, can I apply some of my capacity to Observability Cloud?
All editions of Splunk Observability Cloud include Log Observer Connect, enabling you to visually analyze any logs you ingested to Splunk at no additional costs.
As an existing Splunk customer, you can realize a lot of benefits from using Observability Cloud. Please feel free to reach out to us if you have any questions.
How do you calculate a Splunk RUM session?
A “Session” refers to a group of user interactions on an application (for a maximum of 4 hours). A Session begins when a user loads the front-end application and ends when the application is terminated or expires. Sessions will also expire after 15 minutes of inactivity.
Sessions are terminated when a user explicitly closes a browser window or tab or a mobile app, or when the mobile app crashes. If a browser window is minimized or a mobile app is backgrounded, it will only result in a new session after 15 minutes of inactivity.
Do the pricing plans include Technical Support?
Yes, Splunk product purchases include support. Support offerings include all major and minor software updates and technical support. You can find more information about our Support offerings here.