Where do you turn when you want warm churros, cold beer, fresh batteries and hot fashion delivered in minutes?
The answer is simple: Rappi. In more than 250 cities throughout Latin America, Rappi offers consumers on-demand delivery of restaurant meals, groceries and other goods and services from local merchants. Founded in 2015, the company has expanded into travel and financial services as it grows its business across Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru and Uruguay.
Throughout the years, Rappi has risen to customers’ expectations for speed and convenience — from offering reliable performance for its mobile apps and website to delivering merchandise fast, often in under 30 minutes. But as orders skyrocketed 300% during the COVID-19 pandemic, maintaining both speed and availability became a mounting challenge for Rappi’s IT team.
Prior to 2019, Rappi’s AWS hosts numbered in the hundreds. As its environment grew, the DevOps team encountered serious problems with its legacy application performance monitoring software. Alerts took minutes to receive, and the legacy tool’s insufficient sampling methods made it difficult to pinpoint issues. Once identified, those problems could then take hours — or even longer — to fix.
To fuel growth and resilience, Rappi turned to Splunk Observability Cloud for a more robust approach to infrastructure monitoring and troubleshooting, application performance monitoring, real user monitoring and synthetic monitoring.