Customer Case Studies
QTS
Splunk helps QTS consistently and effectively monitor and manage thousands of devices, applications, and systems, meeting the performance, compliance and security needs of more than 600 customers.
“In this very competitive market, Splunk helps us attract and retain clients, perhaps more than any other solution we use.”
Michael May, Manager of UNIX Systems
WhitePages
As the world's largest online directory, WhitePages maintains more than 200 million listings and enables 2 billion searches annually. Answering the call to bring WhitePages' business search function in-house, Splunk now powers this search capability. WhitePages uses Splunk to gather and analyze an extensive amount of operational data and user metrics without having to build or maintain a data warehouse. This data is leveraged on a constant basis to help WhitePages make informed business decisions.
“I was able to get our machine data into Splunk in a couple of hours, providing us with data warehouse-like capabilities without the data warehouse cost or complexity.”
Hernan Alvarez, Senior Director of IT and Operations
Edmunds.com
Edmunds.com, the first Internet source serving automotive customers, operates four must-see web destinations for automotive-enthusiasts that generate a massive amount of log data per day. Using Splunk, their operations and security teams keep these sites secure and running optimally. Since deploying Splunk, Edmunds.com has dramatically improved their MTTR and reduced the number of weekly attacks by 80%. Edmunds.com is also using Splunk to reveal and track business trends via dashboards, real-time analytics and historical analysis.
“Splunk takes machine data and makes it relevant for non-technical business users. Our custom dashboards built in Splunk provide both the up-to-the-minute and long-term trending data business users need to make the decisions that impact revenue.”
John Martin, Application Operations
VeriSign
As the company that protects over a million web servers with digital certificates and secures billions of Internet communications and transactions every day, VeriSign is practically synonymous with the term "trust".
Using Splunk, VeriSign now takes 90% less time to track certificate deliveries. With the ability to identify trends and spot anomalies through monitoring and analyzing billions of events, VeriSign has gained new visibility - turning reactive responses into preemptive actions.
“Splunk helps us generate reports for SOX, SAS-70 and PCI over greater amounts of data in hours instead of weeks.”
Sean Delaney, Senior Security Architect
NPR
NPR uses Splunk to cost-effectively measure the ebb and flow of its online listeners, evaluate the effectiveness of new programs and campaigns, optimize resource allocation and content delivery and more accurately account for revenue sharing and royalty payments.
“I downloaded the trial version of Splunk and was immediately able to parse and analyze web logs to extract what we needed. It also saves us hundreds of thousands of dollars per year in service fees!”
Sondra Russell, Sr. Digital Analyst, NPR
A Leading Financial Services Company
This Fortune 500 financial services company deployed Splunk to gain better visibility across its large distributed infrastructure, which generates millions of events per day. Splunk eliminated the manual task of wading through this data to troubleshoot issues. The company now proactively monitors for problems and when there is an issue it is fixed quickly. This significantly reduces downtime and saves the company $6M annually.
“We paid for Splunk in the first month.”
Open Systems Team Lead
Genius.com
As a B2B email marketing and marketing automation solution delivered over the cloud, it's mission-critical for Genius.com to have an always available IT infrastructure. Splunk gives Genius.com secure, real-time visibility across their infrastructure without compromising security or compliance. Developers are empowered with an immediate, direct view into operational data, which is critical to maintaining availability on the production cloud.
“Splunk visibility has helped us reduce troubleshooting times from over a day to less than an hour. And by satisfying the secure centralized logging standard most of our customers require, Splunk helps us close new business.”
Zaid Ali, Director Technical Operations
Autodesk
A leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, Autodesk serves more than 10 million customers in 185 countries. Splunk is helping Autodesk's IT and business users to solve infrastructure challenges faster and more effectively--and to deliver better customer service as a result.
“Splunk is one of the few tools that we have that is giving us visibility into our managed service providers and it is the most wide-reaching of all of them.”
Steve Litras Systems Architect
Nexa
Nexa both develops and hosts browser-based trading solutions, direct access trading platforms, trade management and order routing systems as well as back-office and account management applications to the global financial services industry. Splunk has helped Nexa streamline operations and improve their customer experience. Today they are using Splunk for common broker requests which significantly reduces the load on system administrators.
“Splunk helps us improve customer service. We're closing queries almost as fast as we open them. With customer support handling most inquiries, our system administrators have gained about two hours of productivity per day.”
Matt Easley, Customer Support Manager
Pegasus Solutions
Pegasus Solutions is the world's leading IT services provider to the travel and hospitality industry. With Splunk, the Pegasus team has visibility across their reservation system into all user transactions and can typically respond to customers while they're still on the phone. Pegasus has reduced inquiry-tracking time from nearly 40 hours a week to minutes--freeing up one full-time employee and dramatically improving customer service.
“It used to take hours, even days to track transactions for some customers. Using Splunk, our support teams can typically respond to issues immediately with real-time data and insight.”
Peter Ehlke, Principal Systems Engineer
Telenor
The Telenor Group is a leading global provider of telecommunications services, serving 164 million subscribers in Europe and Asia. Splunk provides Telenor with greater visibility into their data silos, allowing them to centralize logs from across the organization and consolidate the number of tools they are using.
“Today's monitoring tools just tell you when something isn't working. With Splunk, we now proactively manage operations and respond before an outage occurs or service erodes.”
Henrik Strøm, Security Architect
A Leading Wireless Provider
With a coverage area encompassing a population of over 143 million and 6.6 million subscribers, this leading United States-based provider of flat-rate wireless communications services ranks in the top five.
Their IT team deployed Splunk to deliver new intelligence on their revenues and their operations by integrating business data with customer usage data.
“With Splunk we optimized our partner tariffs and delivered unprecedented ARPU visibility and they delivered this all in two weeks.”
A Leading Wireless Provider
FreshDirect
FreshDirect is the leading online fresh food and meals provider serving the metropolitan New York and New Jersey region. Splunk enables their administrators and developers to find and fix problems before customers even notice them.
“Thanks to Splunk, issues are quickly identified and resolved before they become problems that affect our customers.”
Robert Reilly, Manager of Systems Engineering
AZL
AZL, an ING company, is a large pension fund management firm in the Netherlands, servicing more than 60 funds with a total of 550,000 participants. Splunk streamlined AZL's compliance reporting and enable real-time financial transaction monitoring and proactive incident investigation.
“Splunk is a 'find' engine because it allows us to find the information we're looking for.”
Wessel Landzaat, Information Security Manager
Intraware, Inc.
Intraware, Inc. is a provider of Web-based electronic license and software delivery and management solutions through its signature service, SubscribeNet. Splunk has transformed the way Intraware manages and reviews logs, freeing up staff time while improving overall security and availability and facilitating a more aggressive compliance program.
“Splunk has made it possible for us to quickly report on log exceptions, contributing to our and our customers' SOX compliance efforts.”
Steve Loyd, VP Operations
Weill Cornell Medical College
Weill Cornell Medical College is among the top-ranked clinical and medical research centers in the country. Weill Cornell's network operations and security teams are challenged with maintaining the availability and security of the network and telecoms infrastructure including WAN, LAN and VoIP services.
“Splunk helped us push the needle in the haystack to the top of the stack.”
Josh Gluck, Assistant Director, Network and Communication Services Group
Netsmart
Netsmart provides on-demand and traditional software solutions to automate key financial, clinical, and management processes for more than 18,000 organizations in a variety of health and human services sectors. By indexing all their machine data in one place, Netsmart can search and report on it immediately. Netsmart can instantly review a timeline of search results to identify trends or zoom in to isolate a single incident. This multi-dimensional view across their entire infrastructure—physical and virtual—has improved productivity and proactivity.
“Splunk has enabled us to be more proactive in managing our IT environment”
Keith Goedde Director of Security and Compliance
Rearden Commerce
Rearden Commerce develops and operates the first Web Services-based technology architecture for the procurement of employee business services. Rearden's operations team uses Splunk to facilitate day to day troubleshooting of service problems in the J2EE infrastructure.
“Thanks to Splunk, we can respond much faster and be responsive. What's happening to our applications is no longer a black hole.”
Chris McDaniel, Director of Operations
Corporate Express
Corporate Express, a Staples company, is one of the leading single-source suppliers of business products and services in Australia and New Zealand. With over 40 locations and over 50 years experience in the region, Corporate Express is a reliable one-stop-shop for business supply needs. Splunk seamlessly integrated with Corporate Express' SAP implementation and other IT systems and easily enabled dashboard creation for infrastructure monitoring, performance and visibility.
“My colleagues are amazed when I pull up an instance of Splunk and immediately show logs, performance data, and application data, in one location, sortable by time.”
Shaun Butler, Sr. Technology Specialist, Infrastructure, Corporate Express Australia
A Fortune 100 Telecom Provider
As one of the United States' largest telecommunications providers this organization provides digital voice, high-speed internet and cable to more than 24 million customers. Company revenue is directly tied to the performance of their IT infrastructure. This leading organization has deployed Splunk to help optimize its operational telemetry to ensure data integrity, stability, application quality and network efficiency.
“Splunk is a required best practice. The ability to find and correct issues before we go into production more than pays for Splunk.”
Director of Software Architecture