Customer Success

Browse through the Customer Profiles, Snapshots, Case Studies, and ROI Stories below.


Featured Case Study

New York Air Brake
"Thanks to Splunk, our systems allow our customers to provide engineers with real-time feedback and use operational insight to achieve optimal runs every time."

NYAB division Train Dynamic Systems (TDS) is using Splunk Enterprise to index unstructured train data collected by its LEADER (Locomotive Engineer Assist/Display & Event Recorder) train management system. TDS is turning this data into meaningful operational intelligence for real-time alerting, analysis and long-term trending, and providing customers with dashboards that report on train performance/fuel efficiency and correlate to overall savings and other business objectives.
» Read the Case Study

Featured Customer Profile

Customer profile
"Splunk enabled the customer to provide a solution for a classic sales and operational challenge: how to qualify leads into high-value paying customers."

This SaaS company provides cloud-based software that is used to conduct virtual training. By using the Splunk platform to address three main challenges—qualifying leads, assessing marketing campaigns, and identifying and reducing fraud—the company improved operational efficiencies and resource allocations.
» Read the Customer Profile

Featured ROI Story

e-Travel SA
"Using Splunk, in a blink of an eye, the development team can detect errors and anomalies and process complex, heavy queries in seconds. Using other platforms, this would be unrealistic."

In addition to the ~$12,000,000 ROI they gained using Splunk, eTravel credits insights from machine data as making their organization more informed, faster and strategic than their competitors.
» Read the ROI Story


Customer Profiles

Splunk customer profiles are a collection of innovative, in-depth use cases that highlight the value that Splunk customers gain from collecting, analyzing and visualizing the massive streams of machine data generated by their IT systems and technology infrastructures.

Splunk Customer

A National Home Improvement Retail Chain

By deploying Splunk Enterprise, the retail chain gained comprehensive visibility into its IT infrastructure. The company now has the insight to rapidly redress brownouts and outages, as well as to proactively fix potential issues before they impact sales and customers.

» Read the Customer Profile

Splunk Customer

A Major North American Bank

With the Splunk software capturing and displaying all relevant security data, this major North American bank cost-effectively monitors its contract employees and safeguards its assets from both intentional and inadvertent wrongdoing.

» Read the Customer Profile

Splunk Customer

A Major US Healthcare Insurer

For this healthcare insurance company, the Splunk platform delivered operational visibility into the root causes of processing errors. As an added benefit, Splunk software is streamlining system reporting, web analytics and regulatory compliance.

» Read the Customer Profile

Splunk Customer

An Online Software as a Service (SaaS) Company

This SaaS company provides cloud-based software that is used to conduct virtual training. By using the Splunk platform to address three main challenges—qualifying leads, assessing marketing campaigns, and identifying and reducing fraud—the company improved operational efficiencies and resource allocations.

» Read the Customer Profile

Splunk Customer

A Large Online Retailer

This online retailer defines transactions in Splunk software to monitor customer orders as they travel through the IT data integration backbone, catching issues before they can impact customers. The retailer has prevented up to 100 lost orders per week, with a corresponding $900,000 in annual revenue recovery.

» Read the Customer Profile

Splunk Customer

A Leading Wireless Carrier

This wireless carrier is using Splunk software to create real-time dashboards that provide critical customer data for their IT, sales, marketing and executive teams. They have reduced downtime by 15% for an estimated annual savings of $1.2M.

» Read the Customer Profile

Splunk Customer

A National Media Organization

Using Splunk software to track digital audio and video traffic saved this national media organization approximately $100,000 per year in licensing as compared to the next best technology alternative.

» Read the Customer Profile

Splunk Customer

A Leading Learning Company

This multinational publishing and education company uses Splunk software to automate and simplify manual time-consuming processes, thereby reducing costly escalations, preventing HR labor violations and improving the customer experience.

» Read the Customer Profile



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Snapshots

Seattle Cancer Care Alliance

Seattle Cancer Care Alliance

Using Splunk Enterprise and the Splunk App for NetApp Data ONTAP has given Seattle Cancer Care Alliance real-time visibility into the health of its storage systems and helped significantly reduce troubleshooting times.

» Read the Snapshot

LUMO Energy

LUMO Energy

LUMO Energy, an Australian energy retailing business, is using Splunk Enterprise to increase operational visibility across the company's energy generation assets.

» Read the Snapshot

Hutchison Global Communications Limited (HGC)

Hutchison Global Communications Limited (HGC)

Hutchison Global Communications Limited (HGC), a full-fledged international telecommunications operator, is using Splunk software to gain visibility and insights into its web properties, avoiding the need for a data warehouse.

» Read the Snapshot

RIKEN Advanced Institute for Computational Science

RIKEN Advanced Institute for Computational Science

The introduction of Splunk software has enabled RIKEN, the Institute of Physical and Chemical Research in Japan, to do high-speed searches and respond quickly to security and operational challenges across numerous disparate systems.

» Read the Snapshot

Mitsui Bussan Secure Directions, Inc.

Mitsui Bussan Secure Directions, Inc.

Mitsui Bussan Secure Directions, Inc. (MBSD), a leading IT risk management company, is using Splunk software to gain a complete overview of its security posture.

» Read the Snapshot

PagSeguro

PagSeguro

Brazilian-based online payment business PagSeguro is using Splunk Enterprise to increase operational efficiency and gain insight into mission-critical processes.

» Read the Snapshot

SendHub

SendHub

SendHub is using Splunk Storm to monitor their site and provide analytics on site performance, error rates and more.

» Read the Snapshot

Liverpool Football Club

Liverpool Football Club

Liverpoool Football Club is using Splunk Storm for operational analytics and to generate reports on the overall health of its infrastructure.

» Read the Snapshot

Box

Box

Box is using Splunk dashboards to gain visibility into mobile app usage and trends.

» Read the Snapshot

Hostworks

Hostworks

Hostworks is using Splunk Enterprise to gather better metrics and analytics across its web properties to optimize content delivery and increase user engagement.

» Read the Snapshot

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Case Studies

MindTouch

MindTouch

MindTouch®, a cloud-based customer success software provider that drives user adoption and creates product experts with self-service product knowledge, selected Splunk® Cloud to monitor and troubleshoot its cloud-based service in real time and to help provide business analytics to MindTouch customers. Splunk Cloud's reliability allows MindTouch to guarantee 99.9 percent uptime in its service-level agreements (SLAs) with customers.

» Read the Case Study

John Lewis

John Lewis

John Lewis is using Splunk Enterprise to gain improved operational intelligence and support rapid growth for its billion pound website, johnlewis.com. John Lewis can now quickly identify and resolve potentially costly issues and ensure that its website is delivering the best possible customer experience, as well as making key business decisions in real time.

» Read the Case Study

Maastricht University

Maastricht University

Maastricht University is using Splunk software to monitor system health and proactively search and investigate security incidents including phishing attacks and ransomware. This has delivered an improved service to users and saved weeks of manpower for the University's sysadmin team.

» Read the Case Study

Karavel

Karavel

The French online package holiday provider uses Splunk Enterprise to identify errors in real time, reduce web page response times and gain detailed operational intelligence into its online infrastructure. Teams across the business, both on the technical and functional sides, are using Splunk Enterprise to improve the quality of service they provide customers on Karavel's portfolio of travel websites.

» Read the Case Study

New York Air Brake

New York Air Brake

NYAB division Train Dynamic Systems (TDS) is using Splunk Enterprise to index unstructured train data collected by its LEADER (Locomotive Engineer Assist/Display & Event Recorder) train management system. TDS is turning this data into meaningful operational intelligence for real-time alerting, analysis and long-term trending, and providing customers with dashboards that report on train performance/fuel efficiency and correlate to overall savings and other business objectives.

» Read the Case Study

Cognia

Cognia

Splunk software is a crucial part of Cognia's infrastructure and service offerings. The telecommunications company relies on Splunk for visibility into how customer-facing applications are performing, as well as for quick identification and resolution of issues.

» Read the Case Study

telenor group

Telenor

Splunk has provided Telenor the visibility and operational insight to keep its IT systems and networks running at peak performance. Telenor is using Splunk Enterprise for troubleshooting, monitoring and security investigations.

» Read the Case Study

UCAS

UCAS

UCAS uses Splunk for application management and operational insight to keep its IT infrastructure running smoothly. As a result, UCAS' online university and college application service is highly available, ensuring students and higher education institutions can access the information they need, even at peak times.

» Read the Case Study

CJ O Shopping

CJ O Shopping

CJ O Shopping, a global home shopping operator, is using Splunk software for real-time data analysis to gain key insights into strategic promotions and social networking, as well as operational intelligence across the organization.

» Read the Case Study

Crossroads Foundation

Crossroads Foundation

Using Splunk, the non-profit Crossroads Foundation has gained increased visibility into systems and processes across both physical and virtual infrastructures, reducing operational costs.

» Read the Case Study

UniCredit

UniCredit

UniCredit Business Integrated Solutions (UBIS) is using Splunk Enterprise to gain real-time insights into operational data and key business metrics, as well as for proactive incident management. Thanks to Splunk, time spent on problem solving and troubleshooting has been reduced by as much as 70%.

» Read the Case Study

Chandler Police Department

Chandler Police Department

The Police Department for the city of Chandler, Arizona, is using the Splunk platform as an invaluable resource to gain insight into operational analytics, business intelligence, quality control, internal compliance and more.

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ideeli

ideeli

Flash-based online retailer ideeli provides member shoppers with a limited-time chance to buy designer clothes and accessories at dramatic discounts. Splunk Enterprise enables ideeli to connect their technical and business metrics and see the correlations between site performance and the customer experience.

» Read the Case Study

Nevada Department of Transportation

Nevada Department of Transportation

The Nevada Department of Transportation (NDOT) is using Splunk software to improve its security posture, gain insight into challenges across the agency's infrastructure and improve operational efficiencies.

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Socialize

Socialize

Splunk has empowered Socialize with the intelligence to meet the needs of advertisers, application developers and publishers, and to grow its business. Splunk is also an essential part of Socialize's real-time bidding operations.

» Read the Case Study

McKenney's

McKenney's

McKenney's, Inc. has integrated Splunk with its bdoc® solution to implement a new energy management system (EMS) at Eglin Air Force Base in Florida, monitoring and analyzing tens of thousands of sensors and data inputs from HVAC systems in more than a hundred buildings.

» Read the Case Study

Tesco

Tesco

Tesco.com is the e-commerce arm of Tesco PLC, a British multinational grocery and general merchandise retailer. The organization uses Splunk to troubleshoot problems, identify drivers for improving user behavior and accelerating development cycle.

» Read the Case Study

SurveyMonkey

SurveyMonkey

Survey Monkey, the world's largest survey company, is using Splunk Enterprise across its business intelligence and site engineering groups to gain critical real-time operational insights and improve the user experience.

» Read the Case Study

Swisslos

Swisslos

Swisslos manages multiple national and transnational lotteries, including Euro Millions. Swisslos is using Splunk Enterprise as a sustainable, scalable analysis solution that has provided meaningful, real-time insights into its data and improved the overall experience of the online site's numerous users.

» Read the Case Study

Message Bus

Message Bus

Message Bus is an emerging company that furnishes business-class email and mobile messaging services. The company's entire IT and service delivery infrastructure is cloud-based and the Splunk platform has been part of the Message Bus product foundation since the firm's inception. Developers at Message Bus rely on Splunk to help build the applications that drive the company's business.

» Read the Case Study

Otto Group

Otto Group

Otto Group is the world's biggest online retailer for fashion and lifestyle products, and the world's second largest web retailer overall. Otto Group is using Splunk software as a real-time monitoring solution that provides operational and digital intelligence across the entire infrastructure.

» Read the Case Study

Manitoba Hydro

Manitoba Hydro

Manitoba Hydro is the sole electric power and natural gas utility for the province of Manitoba Canada. They rely on Splunk to index, search and analyze vast amounts of data in real time from their Exchange servers as well as other critical systems.

» Read the Case Study

American University of Sharjah

American University of Sharjah

American University of Sharjah (AUS) is using Splunk for troubleshooting and resolving network issues, providing speedier resolution to downtime. Splunk software also plays a key security role at AUS.

» Read the Case Study

Riverbed

Riverbed

Splunk's powerful search capabilities have helped Riverbed better manage their Exchange environment and save many hours per week. In addition, since adopting Splunk and the Splunk App for Exchange, Riverbed can easily identify and resolve conflicts that arise when Apple devices are used with Exchange ActiveSync (EAS).

» Read the Case Study

CloudShare

CloudShare

Splunk Enterprise and the Splunk App for VMware® enable CloudShare to leverage valuable VMware vSphere performance metrics as well as performance metrics and logs from every infrastructure component, including storage, networks, operating systems and their custom applications.

» Read the Case Study

Yota Play

Play

Based in the Russian Federation, this popular online services company provides its users with a rapidly growing library of streaming media content. As a result of analyzing their machine-generated data in Splunk, Play was able to troubleshoot and minimize user connectivity and registration issues and now uses Splunk for site operations, business analytics and marketing purposes.

» Read the Case Study

University of Texas

University of Texas, Austin

UT Austin's Information Security Office is using Splunk software to proactively identify unknown threats and network anomalies, allowing them to quickly alert impacted departments and schools.

» Read the Case Study

iRhythm

iRhythm

iRhythm is an emerging medical device and service company that has pioneered an innovative, low-cost and highly effective approach to cardiac diagnostic monitoring. iRhythm has implemented Splunk as their enterprise data warehouse, gaining operational intelligence, monitoring business processes & product performance, and providing executive dashboards to report on overall company efficiency.

» Read the Case Study

Cedar Crestone

Cedar Crestone

CedarCrestone provides consulting, technical and managed services for the deployment, management and optimization of enterprise applications and technology. The company uses Splunk to monitor for traditional known threats identified from security data sources, as well as to identify unknown threats and perform comprehensive security investigations.

» Read the Case Study

QTS

QTS

Splunk helps QTS consistently and effectively monitor and manage thousands of devices, applications, and systems, meeting the performance, compliance and security needs of more than 600 customers.

» Read the Case Study

whitepages

WhitePages

As the world's largest online directory, WhitePages maintains more than 200 million listings and enables 2 billion searches annually. Answering the call to bring WhitePages' business search function in-house, Splunk now powers this search capability. WhitePages uses Splunk to gather and analyze an extensive amount of operational data and user metrics without having to build or maintain a data warehouse. This data is leveraged on a constant basis to help WhitePages make informed business decisions.

» Read the Case Study

edmunds

Edmunds.com

Edmunds.com, the first Internet source serving automotive customers, operates four must-see web destinations for automotive-enthusiasts that generate a massive amount of log data per day. Using Splunk, their operations and security teams keep these sites secure and running optimally. Since deploying Splunk, Edmunds.com has dramatically improved their MTTR and reduced the number of weekly attacks by 80%. Edmunds.com is also using Splunk to reveal and track business trends via dashboards, real-time analytics and historical analysis.

» Read the Case Study

verisign

VeriSign

As the company that protects over a million web servers with digital certificates and secures billions of Internet communications and transactions every day, VeriSign is practically synonymous with the term "trust".

Using Splunk, VeriSign now takes 90% less time to track certificate deliveries. With the ability to identify trends and spot anomalies through monitoring and analyzing billions of events, VeriSign has gained new visibility - turning reactive responses into preemptive actions.

» Read the Case Study

NPR

NPR

NPR uses Splunk to cost-effectively measure the ebb and flow of its online listeners, evaluate the effectiveness of new programs and campaigns, optimize resource allocation and content delivery and more accurately account for revenue sharing and royalty payments.

» Read the Case Study

genius.com

Genius.com

As a B2B email marketing and marketing automation solution delivered over the cloud, it's mission-critical for Genius.com to have an always available IT infrastructure. Splunk gives Genius.com secure, real-time visibility across their infrastructure without compromising security or compliance. Developers are empowered with an immediate, direct view into operational data, which is critical to maintaining availability on the production cloud.

» Read the Case Study

netsmart

Autodesk

A leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, Autodesk serves more than 10 million customers in 185 countries. Splunk is helping Autodesk's IT and business users to solve infrastructure challenges faster and more effectively--and to deliver better customer service as a result.

» Read the Case Study

nexa technologies

Nexa

Nexa both develops and hosts browser-based trading solutions, direct access trading platforms, trade management and order routing systems as well as back-office and account management applications to the global financial services industry. Splunk has helped Nexa streamline operations and improve their customer experience. Today they are using Splunk for common broker requests which significantly reduces the load on system administrators.

» Read the Case Study

pegasus solutions

Pegasus Solutions

Pegasus Solutions is the world's leading IT services provider to the travel and hospitality industry. With Splunk, the Pegasus team has visibility across their reservation system into all user transactions and can typically respond to customers while they're still on the phone. Pegasus has reduced inquiry-tracking time from nearly 40 hours a week to minutes--freeing up one full-time employee and dramatically improving customer service.

» Read the Case Study

azl

AZL

AZL, an ING company, is a large pension fund management firm in the Netherlands, servicing more than 60 funds with a total of 550,000 participants. Splunk streamlined AZL's compliance reporting and enable real-time financial transaction monitoring and proactive incident investigation.

» Read the Case Study

netsmart

NetSmart

Netsmart provides on-demand and traditional software solutions to automate key financial, clinical, and management processes for more than 18,000 organizations in a variety of health and human services sectors. By indexing all their machine data in one place, Netsmart can search and report on it immediately. Netsmart can instantly review a timeline of search results to identify trends or zoom in to isolate a single incident. This multi-dimensional view across their entire infrastructure—physical and virtual—has improved productivity and proactivity.

» Read the Case Study

corporate express

Corporate Express

Corporate Express, a Staples company, is one of the leading single-source suppliers of business products and services in Australia and New Zealand. With over 40 locations and over 50 years experience in the region, Corporate Express is a reliable one-stop-shop for business supply needs. Splunk seamlessly integrated with Corporate Express' SAP implementation and other IT systems and easily enabled dashboard creation for infrastructure monitoring, performance and visibility.

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Fortune 100 Telecom Provider

A Fortune 100 Telecom Provider

As one of the United States' largest telecommunications providers this organization provides digital voice, high-speed internet and cable to more than 24 million customers. Company revenue is directly tied to the performance of their IT infrastructure. This leading organization has deployed Splunk to help optimize its operational telemetry to ensure data integrity, stability, application quality and network efficiency.

» Read the Case Study

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ROI Stories

» Learn more about the Splunk ROI.


e-Travel SA

e-Travel SA

e-Travel SA is a top-10 European online travel agency (OTA) and operates some of the leading online travel brands across 14 Eastern and Southern European markets. In addition to the ~$12,000,000 ROI they gained using Splunk, eTravel credits insights from machine data as making their organization more informed, faster and strategic than their competitors.

» Read the ROI Story

ThreatMetrix

ThreatMetrix

ThreatMetrix credits the Splunk ability to handle large data volumes and automate key analytics as key to enabling over $1,000,000 in annual ROI.

» Read the ROI Story

A Telecommunications Company

A Telecommunications Company

After initially purchasing Splunk software to enhance visibility across their application infrastructure, this telecommunications company soon expanded their deployment to monitoring Quality of Service metrics, improving service delivery to their customers. The value they gained from Splunk extended well beyond their initial requirements and delivered an annual ROI exceeding $500,000.

» Read the ROI Story

A Large Online Travel Company

A Large Online Travel Company

In the first twelve months using Splunk, the company improved response times by 300%, reduced downtime by 90% and retired over 200 servers, delivering a total annual ROI of $14 million.

» Read the ROI Story

Cars.com

Cars.com

Cars.com is using Splunk software for application management, business analytics and more. The company estimates ROI ranging from 200% to as much as 400%.

» Read the ROI Story

Ceryx

Ceryx Inc.

Ceryx Inc. achieved total ROI of more than 200% after implementing Splunk Enterprise to analyze machine data from its business IT services.

» Read the ROI Story

Bronto Software

Bronto Software

Bronto bought Splunk versus extending its Hadoop deployment and achieved a savings of over $300,000 in the first year.

» Read the ROI Story

Ping

Ping

With Splunk in place, we estimate a personnel savings of $630,000 annually. In addition, troubleshooting time has been reduced by approximately 70%.

» Read the ROI Story

Interac

Interac

Once our security teams grasped the value of Splunk, the analysis of operational data went from being a turtle in the security race to being a rabbit. We also saw an increase in annualized productivity of approximately $500,000 per year.

» Read the ROI Story

HealthTrans

HealthTrans

In addition to providing real-time notification, Splunk's reporting is also used by multiple areas of IT and the business. The impact of Splunk at HealthTrans has included an annual savings of over $700,000.

» Read the ROI Story

Ongame

Ongame

In the first year of using Splunk we reduced downtime by 30% and realized a 14x return on investment, delivering the company more than $1.8M in operational savings.

» Read the ROI Story

Cricket

Cricket

With Splunk in place, we have reduced outage frequency by about 15%, translating into an annual positive revenue protection impact of $1,200,000.

» Read the ROI Story

American University of Sharjah

American University of Sharjah

American University of Sharjah (AUS) has used Splunk Enterprise to gain ROI through network bandwidth management, saving over $25,000 per month.

» Read the ROI Story

fortune 500 financial services company

A Leading Financial Services Company

This Fortune 500 financial services company deployed Splunk to gain better visibility across its large distributed infrastructure, which generates millions of events per day. Splunk eliminated the manual task of wading through this data to troubleshoot issues. The company now proactively monitors for problems and when there is an issue it is fixed quickly. This significantly reduces downtime and saves the company $6M annually.

» Read the ROI Story

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