Customer Success
Browse through the Snapshots, Case Studies, and ROI Stories below.
Featured Case Study
As part of its data intensive and rapidly growing businesses, Socialize supports daily API requests that number in the millions. Splunk has empowered Socialize with the intelligence to meet the needs of advertisers, application developers and publishers. » Read the Case Study
Featured ROI Story
ThreatMetrix credits the Splunk ability to handle large data volumes and automate key analytics as key to enabling over $1,000,000 in annual ROI. » Read the ROI Story
Snapshots
PagSeguro
Brazilian-based online payment business PagSeguro is using Splunk Enterprise to increase operational efficiency and gain insight into mission-critical processes.
SendHub
SendHub is using Splunk Storm to monitor their site and provide analytics on site performance, error rates and more.
Liverpool Football Club
Liverpoool Football Club is using Splunk Storm for operational analytics and to generate reports on the overall health of its infrastructure.
Box
Box is using Splunk dashboards to gain visibility into mobile app usage and trends.
Hostworks
Hostworks is using Splunk Enterprise to gather better metrics and analytics across its web properties to optimize content delivery and increase user engagement.
Case Studies
ideeli
Flash-based online retailer ideeli provides member shoppers with a limited-time chance to buy designer clothes and accessories at dramatic discounts. Splunk Enterprise enables ideeli to connect their technical and business metrics and see the correlations between site performance and the customer experience.
Nevada Department of Transportation
The Nevada Department of Transportation (NDOT) is using Splunk software to improve its security posture, gain insight into challenges across the agency's infrastructure and improve operational efficiencies.
McKenney's
McKenney's, Inc. has integrated Splunk with its bdoc® solution to implement a new energy management system (EMS) at Eglin Air Force Base in Florida, monitoring and analyzing tens of thousands of sensors and data inputs from HVAC systems in more than a hundred buildings.
Tesco
Tesco.com is the e-commerce arm of Tesco PLC, a British multinational grocery and general merchandise retailer. The organization uses Splunk to troubleshoot problems, identify drivers for improving user behavior and accelerating development cycle.
SurveyMonkey
Survey Monkey, the world's largest survey company, is using Splunk Enterprise across its business intelligence and site engineering groups to gain critical real-time operational insights and improve the user experience.
Swisslos
Swisslos manages multiple national and transnational lotteries, including Euro Millions. Swisslos is using Splunk Enterprise as a sustainable, scalable analysis solution that has provided meaningful, real-time insights into its data and improved the overall experience of the online site's numerous users.
Message Bus
Message Bus is an emerging company that furnishes business-class email and mobile messaging services. The company's entire IT and service delivery infrastructure is cloud-based and the Splunk platform has been part of the Message Bus product foundation since the firm's inception. Developers at Message Bus rely on Splunk to help build the applications that drive the company's business.
Otto Group
Otto Group is the world's biggest online retailer for fashion and lifestyle products, and the world's second largest web retailer overall. Otto Group is using Splunk software as a real-time monitoring solution that provides operational and web intelligence across the entire infrastructure.
Manitoba Hydro
Manitoba Hydro is the sole electric power and natural gas utility for the province of Manitoba Canada. They rely on Splunk to index, search and analyze vast amounts of data in real time from their Exchange servers as well as other critical systems.
American University of Sharjah
American University of Sharjah (AUS) is using Splunk for troubleshooting and resolving network issues, providing speedier resolution to downtime. Splunk software also plays a key security role at AUS.
Riverbed
Splunk's powerful search capabilities have helped Riverbed better manage their Exchange environment and save many hours per week. In addition, since adopting Splunk and the Splunk App for Exchange, Riverbed can easily identify and resolve conflicts that arise when Apple devices are used with Exchange ActiveSync (EAS).
CloudShare
Splunk Enterprise and the Splunk App for VMware® enable CloudShare to leverage valuable VMware vSphere™ performance metrics as well as performance metrics and logs from every infrastructure component, including storage, networks, operating systems and their custom applications.
Play
Based in the Russian Federation, this popular online services company provides its users with a rapidly growing library of streaming media content. As a result of analyzing their machine-generated data in Splunk, Play was able to troubleshoot and minimize user connectivity and registration issues and now uses Splunk for site operations, business analytics and marketing purposes.
University of Texas, Austin
UT Austin's Information Security Office is using Splunk software to proactively identify unknown threats and network anomalies, allowing them to quickly alert impacted departments and schools.
iRhythm
iRhythm is an emerging medical device and service company that has pioneered an innovative, low-cost and highly effective approach to cardiac diagnostic monitoring. iRhythm has implemented Splunk as their enterprise data warehouse, gaining operational intelligence, monitoring business processes & product performance, and providing executive dashboards to report on overall company efficiency.
Cedar Crestone
CedarCrestone provides consulting, technical and managed services for the deployment, management and optimization of enterprise applications and technology. The company uses Splunk to monitor for traditional known threats identified from security data sources, as well as to identify unknown threats and perform comprehensive security investigations.
QTS
Splunk helps QTS consistently and effectively monitor and manage thousands of devices, applications, and systems, meeting the performance, compliance and security needs of more than 600 customers.
WhitePages
As the world's largest online directory, WhitePages maintains more than 200 million listings and enables 2 billion searches annually. Answering the call to bring WhitePages' business search function in-house, Splunk now powers this search capability. WhitePages uses Splunk to gather and analyze an extensive amount of operational data and user metrics without having to build or maintain a data warehouse. This data is leveraged on a constant basis to help WhitePages make informed business decisions.
Edmunds.com
Edmunds.com, the first Internet source serving automotive customers, operates four must-see web destinations for automotive-enthusiasts that generate a massive amount of log data per day. Using Splunk, their operations and security teams keep these sites secure and running optimally. Since deploying Splunk, Edmunds.com has dramatically improved their MTTR and reduced the number of weekly attacks by 80%. Edmunds.com is also using Splunk to reveal and track business trends via dashboards, real-time analytics and historical analysis.
VeriSign
As the company that protects over a million web servers with digital certificates and secures billions of Internet communications and transactions every day, VeriSign is practically synonymous with the term "trust".
Using Splunk, VeriSign now takes 90% less time to track certificate deliveries. With the ability to identify trends and spot anomalies through monitoring and analyzing billions of events, VeriSign has gained new visibility - turning reactive responses into preemptive actions.
NPR
NPR uses Splunk to cost-effectively measure the ebb and flow of its online listeners, evaluate the effectiveness of new programs and campaigns, optimize resource allocation and content delivery and more accurately account for revenue sharing and royalty payments.
Genius.com
As a B2B email marketing and marketing automation solution delivered over the cloud, it's mission-critical for Genius.com to have an always available IT infrastructure. Splunk gives Genius.com secure, real-time visibility across their infrastructure without compromising security or compliance. Developers are empowered with an immediate, direct view into operational data, which is critical to maintaining availability on the production cloud.
Autodesk
A leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, Autodesk serves more than 10 million customers in 185 countries. Splunk is helping Autodesk's IT and business users to solve infrastructure challenges faster and more effectively--and to deliver better customer service as a result.
Nexa
Nexa both develops and hosts browser-based trading solutions, direct access trading platforms, trade management and order routing systems as well as back-office and account management applications to the global financial services industry. Splunk has helped Nexa streamline operations and improve their customer experience. Today they are using Splunk for common broker requests which significantly reduces the load on system administrators.
Pegasus Solutions
Pegasus Solutions is the world's leading IT services provider to the travel and hospitality industry. With Splunk, the Pegasus team has visibility across their reservation system into all user transactions and can typically respond to customers while they're still on the phone. Pegasus has reduced inquiry-tracking time from nearly 40 hours a week to minutes--freeing up one full-time employee and dramatically improving customer service.
Telenor
The Telenor Group is a leading global provider of telecommunications services, serving 164 million subscribers in Europe and Asia. Splunk provides Telenor with greater visibility into their data silos, allowing them to centralize logs from across the organization and consolidate the number of tools they are using.
A Leading Wireless Provider
With a coverage area encompassing a population of over 143 million and 6.6 million subscribers, this leading United States-based provider of flat-rate wireless communications services ranks in the top five.
Their IT team deployed Splunk to deliver new intelligence on their revenues and their operations by integrating business data with customer usage data.
AZL
AZL, an ING company, is a large pension fund management firm in the Netherlands, servicing more than 60 funds with a total of 550,000 participants. Splunk streamlined AZL's compliance reporting and enable real-time financial transaction monitoring and proactive incident investigation.
NetSmart
Netsmart provides on-demand and traditional software solutions to automate key financial, clinical, and management processes for more than 18,000 organizations in a variety of health and human services sectors. By indexing all their machine data in one place, Netsmart can search and report on it immediately. Netsmart can instantly review a timeline of search results to identify trends or zoom in to isolate a single incident. This multi-dimensional view across their entire infrastructure—physical and virtual—has improved productivity and proactivity.
Corporate Express
Corporate Express, a Staples company, is one of the leading single-source suppliers of business products and services in Australia and New Zealand. With over 40 locations and over 50 years experience in the region, Corporate Express is a reliable one-stop-shop for business supply needs. Splunk seamlessly integrated with Corporate Express' SAP implementation and other IT systems and easily enabled dashboard creation for infrastructure monitoring, performance and visibility.
A Fortune 100 Telecom Provider
As one of the United States' largest telecommunications providers this organization provides digital voice, high-speed internet and cable to more than 24 million customers. Company revenue is directly tied to the performance of their IT infrastructure. This leading organization has deployed Splunk to help optimize its operational telemetry to ensure data integrity, stability, application quality and network efficiency.
ROI Stories
» Learn more about the Splunk ROI.
ThreatMetrix
ThreatMetrix credits the Splunk ability to handle large data volumes and automate key analytics as key to enabling over $1,000,000 in annual ROI.
A Telecommunications Company
After initially purchasing Splunk software to enhance visibility across their application infrastructure, this telecommunications company soon expanded their deployment to monitoring Quality of Service metrics, improving service delivery to their customers. The value they gained from Splunk extended well beyond their initial requirements and delivered an annual ROI exceeding $500,000.
A Large Online Travel Company
In the first twelve months using Splunk, the company improved response times by 300%, reduced downtime by 90% and retired over 200 servers, delivering a total annual ROI of $14 million.
Cars.com
Cars.com is using Splunk software for application management, business analytics and more. The company estimates ROI ranging from 200% to as much as 400%.
Ceryx Inc.
Ceryx Inc. achieved total ROI of more than 200% after implementing Splunk Enterprise to analyze machine data from its business IT services.
Bronto Software
Bronto bought Splunk versus extending its Hadoop deployment and achieved a savings of over $300,000 in the first year.
Ping
With Splunk in place, we estimate a personnel savings of $630,000 annually. In addition, troubleshooting time has been reduced by approximately 70%.
Interac
Once our security teams grasped the value of Splunk, the analysis of operational data went from being a turtle in the security race to being a rabbit. We also saw an increase in annualized productivity of approximately $500,000 per year.
HealthTrans
In addition to providing real-time notification, Splunk's reporting is also used by multiple areas of IT and the business. The impact of Splunk at HealthTrans has included an annual savings of over $700,000.
Ongame
In the first year of using Splunk we reduced downtime by 30% and realized a 14x return on investment, delivering the company more than $1.8M in operational savings.
Cricket
With Splunk in place, we have reduced outage frequency by about 15%, translating into an annual positive revenue protection impact of $1,200,000.
American University of Sharjah
American University of Sharjah (AUS) has used Splunk Enterprise to gain ROI through network bandwidth management, saving over $25,000 per month.
A Leading Financial Services Company
This Fortune 500 financial services company deployed Splunk to gain better visibility across its large distributed infrastructure, which generates millions of events per day. Splunk eliminated the manual task of wading through this data to troubleshoot issues. The company now proactively monitors for problems and when there is an issue it is fixed quickly. This significantly reduces downtime and saves the company $6M annually.