Creating a seamless customer experience begins by having the right technology to connect all of your sales channels. At the same time, protecting sensitive customer data has never been more important. Splunk® software enables retailers to transform the massive volumes of machine data into business insights that capture more revenue, improve the customer experience and mitigate security risks.
Splunk helps you:
Gain operational visibility across systems and applications spanning all sales channels
Track orders, inventory and other processes from end to end
Gain real-time insights into cross-channel customer behavior
Maintain uptime performance for store, web and mobile
Protect customer data and prevent security breaches
John Lewis is using Splunk® Enterprise to gain improved operational intelligence and support rapid growth for its online website, johnlewis.com. John Lewis can now quickly identify and resolve potentially costly issues and ensure that its website is delivering the best possible customer experience.