Delivering a faster website experience for visitors
Website development is a journey, not a destination. There are always new ways to improve on visitor experience, and no one at Splunk is more aware of that than our own web team. The Splunk web engineering team wanted to optimize user experience across Splunk’s web properties, including splunk.com, our .conf websites and multiple Splunk internal portals. To do this, over 65 servers and stacks and 750,000 lines of code need to be running smoothly. No pressure.
With Splunk Synthetic Monitoring, the team now benchmarks web page performance and monitors metrics like availability, uptime, user experience and critical APIs in real time. This visibility helps the team localize outages and issues for a better user experience and faster resolution.
Thanks to these efficiencies, the team can pinpoint any issues with ease. When a “502 Bad Gateway” was recently triggered across all microservice endpoints, for example, the team immediately tracked the issue and quickly submitted a trouble ticket to AWS. The incident was resolved in under 90 minutes, with fewer than 900 visitors affected.