How do you measure the number of hosts?
A host is a physical (in non-virtualized environments) or virtual instance (in virtualized or public cloud environments) reporting metric data to SignalFx. We count the total number of unique hosts reporting data to SignalFx on an hourly basis, then calculate the average of those hourly measurements across each billing month. We bill you using that average calculation.
What is a Standard Metrics and what is a Custom Metric?
A metric is defined as the unique combination of a metric name and its dimension values. For example, a metric name of api.call.count that has a hostname dimension with 100 values would generate 100 unique metrics.
Standard metrics are the system and service metrics sent by default by the SignalFx Smart Agent in addition to those reported by supported public cloud providers (Amazon Web Services, Microsoft Azure, Google Cloud Platform) for hosts and containers. Standard metrics are included as part of a host or container subscription.
Metrics reported to SignalFx outside of standard metrics are considered custom metrics. Custom metrics are typically used for application monitoring, such as counting the number of API calls or measuring the duration of API requests.
What are high-resolution metrics and when should I use them?
High-resolution metrics are processed by SignalFx at their native resolution or at 1-second resolution (whichever is coarser). In contrast, metrics that are not designated as high resolution are processed by SignalFx at the coarser of their native resolution or 10-second resolution. High-resolution metrics enable exceptionally fine-grained and low-latency visibility and alerting for your infrastructure, applications and business performance.
When should I consider a usage-based pricing?
Usage-based pricing is well suited for monitoring serverless environments or cloud services that don’t provide a view of underlying hosts. It is also ideal for customers who want granular control of their monitoring service spend.
How many containers can I monitor with a host-based subscription plan?
Our Standard Edition comes with an allocation of 10 containers per host, while the Enterprise Edition provides 20 containers per host. This allocation is pooled, rather than tied to each of your specific hosts. For example, if you purchase an Enterprise subscription for monitoring 10 hosts, you can monitor 200 containers (10 hosts x 20 containers) spread across all 10 of those hosts.
If you need additional container capacity, you can either purchase container capacity a la carte per container/month, or purchase more host-based licenses.
How do you provide security for my data?
SignalFx was designed from the ground up with security as a key tenet, using best-in-class technologies, infrastructure, and development practices to safeguard customer data while delivering low latency, and real-time performance.
SignalFx ensures data security by using TLS 1.2 for data in motion and encrypting customers’ secrets data in rest using AES 256 bit encryption. SignalFx currently holds the SOC 2 Type 2 attestation covering the trust criteria for security, availability, and confidentiality. For details on how SignalFx is keeping your data secure, please refer to our security whitepaper.
How do you handle overages?
SignalFx provides complete transparency, flexibility, and control to meet your usage needs. Monthly charges are based on average usage during the month, so overages are incurred only if the average monthly usage is above your allocation.
You get transparent and daily detailed reports on all monitored hosts, containers, and metrics. You can enable proactive alerts as you approach your purchased capacity, and you can control how to right-size your deployments by purchasing additional capacity or dialing back usage. You can also manage and monitor SignalFx usage across your organization. By allocating tokens to your internal teams, you can manage usage at the individual team level.
Do you provide volume discounts?
Volume discounts are available for each of our plans. Contact us for details.