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Developing digital resilience

How can governments respond to rapid change, disruption and ongoing shocks? 

shifting expectations


Shifting expectations

In an era of changing citizen expectations, digital systems are increasingly critical for delivering government services.


  • Most organizations experience 10 days of unplanned digital downtime per year on average.
  • Advanced digital resilience makes organizations twice as likely to be prepared to adapt to changing circumstances.



A digital resilience foundation

The framework defines the three key processes required to be digitally resilient.


  • Prevention - identify key risks and detecting threats before they become major incidents.
  • Smoothing - recover faster to minimize the impact of outages and breaches.
  • Enabling - increase visibility to improve sercives and boost organizational resilience.
a digital resilience foundation
what can we learn


What can we learn?

Examining the strengths of each country's approach to identify the opportunities for greater resilience.


  • Examining each country's approach to identify opportunities for greater resilience.
  • The UK needs to expand beyond a strong focus on cybersecurity to take advantage of emerging opportunities (such as AI).
  • Greater freedom within France's highly centralized system could unlock localized innovations.
  • Structural challenges in Germany inhibit the ability to develop and deliver digital government at scale.

Explore the Research.