Splunk Cloud Customer Update

I wanted to make you aware that Splunk Cloud experienced an incident that has subsequently been resolved. It impacted Splunk Cloud availability for a small number of our customers. In the late afternoon of February 9, we discovered the unauthorized use of a former employee’s credentials which permitted access to a limited portion of our cloud system. Splunk terminated that access in minutes. Based upon our investigation to date, no customer data was viewed, accessed, or taken. We have contacted law enforcement and are cooperating in the investigation.

We have notified all known affected customers, and all customers are back online. Although Splunk took immediate action to terminate the access, a small number of cloud customers had data deleted. We have identified a process that enabled the unauthorized access and immediately took corrective action. This type of access did not allow the user to view or access customer data or personally identifiable information.

Splunk is conducting a thorough review of its systems and processes. We have also retained an independent third-party who is reviewing the entire incident and Splunk’s procedures and will propose further corrective measures, if appropriate.

Our customers are our number one priority, and we apologize for the impact on affected Splunk Cloud customers.

Sendur Sellakumar
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Sendur Sellakumar

Sendur Sellakumar has served as our Senior Vice President of Cloud and Chief Product Officer since 2019. Prior to this role, Mr. Sellakumar served as Splunk’s Senior Vice President and Vice President of Cloud from 2017 to 2019. From 2013 to 2017 he served as Vice President, Corporate Development. Before joining Splunk, Mr. Sellakumar worked in the financial services industry in investment banking from 2007 to 2013 at Morgan Stanley and Credit Suisse. Earlier in his career, Mr. Sellakumar held several engineering roles at enterprise technology companies, including Qualcomm and Autodesk. Mr. Sellakumar holds a B.S. from the University of California, San Diego, and an M.B.A. from Cornell University and is based in the California Bay Area.

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