Splunk Cloud Customer Update

I wanted to make you aware that Splunk Cloud experienced an incident that has subsequently been resolved. It impacted Splunk Cloud availability for a small number of our customers. In the late afternoon of February 9, we discovered the unauthorized use of a former employee’s credentials which permitted access to a limited portion of our cloud system. Splunk terminated that access in minutes. Based upon our investigation to date, no customer data was viewed, accessed, or taken. We have contacted law enforcement and are cooperating in the investigation.

We have notified all known affected customers, and all customers are back online. Although Splunk took immediate action to terminate the access, a small number of cloud customers had data deleted. We have identified a process that enabled the unauthorized access and immediately took corrective action. This type of access did not allow the user to view or access customer data or personally identifiable information.

Splunk is conducting a thorough review of its systems and processes. We have also retained an independent third-party who is reviewing the entire incident and Splunk’s procedures and will propose further corrective measures, if appropriate.

Our customers are our number one priority, and we apologize for the impact on affected Splunk Cloud customers.

Sendur Sellakumar
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Sendur Sellakumar

Sendur Sellakumar is the Senior Vice President, Cloud and Chief Product Officer of Splunk. Sendur is passionate about delivering a multi-product portfolio — helping customers wherever they are on their business journey to help them bridge data into action. Prior to assuming the Chief Product Officer role in June of 2019, Sendur held various key leadership positions at Splunk, including Senior Vice President and Vice President of Cloud from 2017 to 2019 and Vice President, Corporate Development from 2013 to 2017. 

Sendur has a rich background in the financial services industry, as well as engineering. Before joining Splunk, he worked in investment banking at Morgan Stanley and Credit Suisse. Earlier in his career, Sendur held several engineering roles at enterprise technology companies, including Qualcomm and Autodesk. Sendur holds a B.S. from the University of California, San Diego, an M.B.A. from Cornell University and is based in the Bay Area.

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