As business continued to grow and thrive, SB Payment Service had to manage a surging number of servers to support its databases and frontend, merchant-facing applications. It was a labor-intensive task to extract and correlate logs from multiple servers just for answering a single inquiry from a merchant. Monitoring server status was equally time consuming. As the Operations Group had to go through a vast amount of text-based information to trace an incident, real-time anomaly detection was out of the question and system-status monitoring was limited to experts because of its complexity.
These challenges drove the company to seek a new solution to automate log management and optimize server monitoring. Impressed by Splunk's global expertise and solid international reputation, SB Payment Service had no hesitation in adopting Splunk’s technologies despite its limited track record in Japan’s log analytics market at that time — as early as 2010. After using Splunk Enterprise, SB Payment Service saw a real difference and decided to bring in Splunk IT Service Intelligence as well.