A leading online payment and financial service provider under the Softbank Group, SB Payment Service Corp. offers more than 40 types of electronic payment methods,
supporting billions of retail stores in Japan and leading to a total transaction of over 2.5 trillion yen in 2017. As business grew, however, the company faced challenges in monitoring the increasing number of servers. Since deploying two Splunk solutions, it has seen benefits including:
Streamlined operations and resources monitoring
Enhanced operational performance management
Faster response to system failures and user requests
Inefficient operations due to labor-intensive log analysis and correlations
Complexity in server monitoring with time-consuming, human-based workflow
Ineffective system failures tracking and anomaly detection
Streamlined operations with automatic, proactive log management and analysis
Enhanced efficiency due to intuitive, visualized server management
Effective performance management with full visibility into business operations
Accelerated response to issues and fault management
As business continued to grow and thrive, SB Payment Service had to manage a surging number of servers to support its databases and frontend, merchant-facing applications. It was a labor-intensive task to extract and correlate logs from multiple servers just for answering a single inquiry from a merchant. Monitoring server status was equally time consuming. As the Operations Group had to go through a vast amount of text-based information to trace an incident, real-time anomaly detection was out of the question and system-status monitoring was limited to experts because of its complexity.
These challenges drove the company to seek a new solution to automate log management and optimize server monitoring. Impressed by Splunk's global expertise and solid international reputation, SB Payment Service had no hesitation in adopting Splunk’s technologies despite its limited track record in Japan’s log analytics market at that time — as early as 2010. After using Splunk Enterprise, SB Payment Service saw a real difference and decided to bring in Splunk IT Service Intelligence as well.
Although there are other visualization tools similar to the Splunk solution, its log analysis function is absolutely unmatched. Everything is done automatically, giving us total peace of mind.
Akira Suzuki,Operations Group, System Operations Department SB Payment Service Corp.