MindTouch Selects Splunk Cloud to Fuel Customer Success
Splunk Cloud Ensures Service Level Agreements Are Met through Real-time Monitoring, Troubleshooting and Business Analytics
SAN FRANCISCO - July 29, 2014 - Splunk Inc. (NASDAQ: SPLK), provider of the leading software platform for real-time Operational Intelligence, today announced that MindTouch® selected Splunk® Cloud to monitor and troubleshoot their cloud-based service in real time and to help provide business analytics to MindTouch customers. Splunk Cloud’s reliability allows MindTouch, a cloud-based customer success software provider that drives user adoption and creates product experts with self-service product knowledge, to guarantee 99.9 percent uptime in its service-level agreements (SLAs) with customers. Experience the power of Splunk Cloud immediately with the free Splunk Online Sandbox. Watch the MindTouch video and read the MindTouch case study to learn more.
“MindTouch customers depend on us to increase their user adoption, create product advocates with self-service support and for in-product contextual help,” said Steve Bjorg, Founder and CTO, MindTouch. “Splunk Cloud has been instrumental in helping us exceed our SLA uptime guarantees, which is critical to our customers and their users. Other cloud services failed to meet our standards for performance and reliability. Splunk Cloud also offered the fastest time to value because of how quick and easy it was to launch.”
MindTouch, which serves tens of millions of users daily on behalf of their customers, effortlessly switched to Splunk Cloud and began to collect and analyze machine data across its Amazon Web Services (AWS) servers and cloud infrastructure with no need for additional IT, administrative or operational overhead. With Splunk Cloud, executive and customer support teams are able to provide business analytics to customers about customer experience visits, searches, response times and more. The developer operations team uses Splunk Cloud to test code and monitor performance in both the staging and production phases. MindTouch also gains immediate value from real-time visualizations, alerting and reporting on key operational and business metrics. Insights gained from Splunk Cloud are now visible across the entire organization, including C-level executives, operations, development, marketing and customer success.
“It is tremendous to have a cloud business such as MindTouch select Splunk Cloud to support the core of its business,” said Sanjay Mehta, vice president of product marketing, Splunk. “Splunk and MindTouch share the common goal of driving customer success. We are excited to empower their organization with our industry-leading SaaS platform for Operational Intelligence and are thrilled to see them realizing substantive value across all facets of their business.”
César López-Natarén, software engineer, MindTouch is scheduled to speak at .conf2014, the 5th Annual Splunk Worldwide Users' Conference. López-Natarén’s session, “Combining SaaS and the Human Aspect to Achieve Cloud Enlightenment,” is one of more than 140 sessions happening at .conf2014. Register now to join more than 4,000 Splunk customers, partners, experts and employees at .conf2014, which is being held October 6-October 9 at MGM Grand in Las Vegas.
About MindTouch Inc.
MindTouch, Inc is a provider of cloud based customer success software. MindTouch is transforming how all businesses drive customer success by empowering them to author, capture and serve knowledge to their customers in new ways and by creating insight from customers' behavior. MindTouch creates shorter sales cycles, increases organic site traffic, and turns new users into experts and brand advocates.
MindTouch is used by millions of people every day. Industry leaders like Intuit, Remington, Hewlett-Packard, Verizon, Success Factors, Zuora, MakerBot and RSA Security rely on MindTouch to support their customers' success. Read more about MindTouch here: http://mindtouch.com
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) provides the leading software platform for real-time Operational Intelligence. Splunk® software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. More than 7,400 enterprises, government agencies, universities and service providers in over 90 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost. Splunk products include Splunk® Enterprise, Splunk Cloud™, Splunk Storm®, Hunk™ and premium Splunk Apps. To learn more, please visit http://www.splunk.com/company.
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