e-Travel Achieves $12 Million Return On Investment Using Splunk Software
Online Travel Agency Improves Customer Experience, Product Development, Revenue and Margins
SAN FRANCISCO and ATHENS, GREECE - February 11, 2014 - Splunk Inc. (NASDAQ: SPLK), the leading software platform for real-time operational intelligence, announced today that e-Travel SA, a leading Online Travel Agency (OTA), achieved a more than $12 million return on investment (ROI) using Splunk® Enterprise. Read the e-Travel ROI Story on the Splunk website.
e-Travel is a top ten European Online Travel Agency, operating leading sites across Eastern and Southern Europe. Using Splunk Enterprise, e-Travel reduced website downtime by 90 percent and as a result increased potential revenue generation by more than $12 million per year. The ability to more efficiently track and review supplier agreements and payments led to approximately $85,000 annually in reimbursements to e-Travel. Furthermore, e-Travel cut the mean time to resolution of IT incidents from five hours to 30 minutes per incident, saving approximately $150,000 annually in labor costs.
“Splunk Enterprise is making a tremendous impact on the business at e-Travel through cost savings as well as new revenue streams,” said Anastasia Tsiloglou, director of product development, e-Travel. “The development team can now detect errors and anomalies and process complex, heavy queries in seconds. Using other platforms, this would be unrealistic.”
“Smart online businesses understand that machine data holds the key to an improved customer experience and ultimately sales,” said James Murray, general manager and vice president of EMEA, Splunk. “e-Travel is a great example of how investing in the right big data platform can reap massive rewards, whether it is solving critical errors in real-time, preventing a website crash before it happens or implementing new products tailored to historical and clickstream customer data. We are pleased to see customers like e-Travel enjoy such a tremendous ROI from Splunk Enterprise.”
About e-Travel SA
e-Travel is a leading online travel agent in Russia, Greece, Cyprus, Romania and Bulgaria, and has a presence in over 14 markets, covering Eastern and Southern Europe. Based in Athens, and founded in 2005, the company’s sites include www.trip.ru, www.pamediakopes.gr, www.avion.ro and www.airtickets24.com. e-Travel allows customers to plan and book their own trips abroad, including flights, hotels, car rentals, ferry crossings and travel insurance.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) provides the leading software platform for real-time Operational Intelligence. Splunk® software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. More than 6,400 enterprises, government agencies, universities and service providers in over 90 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost. Splunk products include Splunk® Enterprise, Splunk Cloud™, Splunk Storm®, Hunk™: Splunk Analytics for Hadoop and premium Splunk Apps. To learn more, please visit http://www.splunk.com/company.
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