Application Management

Too Much Downtime and Too Difficult to Troubleshoot

IT infrastructures are more mission critical than ever. They are also more complex and dynamic, which means they break more often. Yet because of the increased complexity, they are harder to monitor for issues, and more difficult to diagnose when problems occur. The information needed is scattered around silos of different tools and often needs to be accessed manually. The result: a long, tedious process to diagnose and fix problems, with ever-increasing downtime and operational cost.

Does your staff have access to the IT data they need to troubleshoot problems? Are you able to identify and resolve issues before your customers call and complain? Does lack of monitoring coverage across your entire stack make it impossible to get visibility of performance issues, errors and service-level trends?

Reduce Application Downtime and Costly Escalations

With Splunk, users can now index, search and analyze all their IT data from a single location in real time, troubleshooting and identifying problems proactively and gaining visibility into service levels in minutes instead of hours or days.

The hundreds of customers using Splunk for troubleshooting and managing packaged and custom applications routinely report cutting problem identification and analysis time by 60% to 80%, spotting and diagnosing problems before they they impact the business, eliminating up to 90% of escalations and avoiding millions of dollars of lost revenues and productivity.

Let the results speak for themselves. Download Splunk now for free.

Splunk Benefits

  • Stop playing "data butler" by giving developers self-service, controlled, real-time access to production data across all components, servers and applications.
  • Increase system security and stability by eliminating direct access to production systems for troubleshooting and analysis.
  • Overcome knowledge silos by enabling IT staff in different areas to classify and interpret the data they understand.
  • Diagnose problems 60-80% faster by searching all production and staging environment system logs, configurations, changes and metrics from a single place in real time, without needing to request data from sysadmins.
  • Eliminate up to 90% of escalations by providing tier 1 staff with the ability to diagnose routine issues.
  • Improve development productivity by eliminating much of the time spent on production support.
  • Improve application availability and performance by enabling operations and development to diagnose problems 60-80% faster.
  • Be more responsive by eliminating up to 90% of escalations.
  • Free development from time-consuming, and costly production support.
  • Increase customer satisfaction by enabling operations to find and fix problems before customers see them.

Solution Areas

Applications Next Steps

Application Management Using Splunk

Start by indexing real-time data from all tiers of your infrastructure: web access and error logs, logs and stack traces from J2EE,.Net, php and other applications, message queues, database audit trails, even down to OS and network logs, status and metrics.
Use Splunk to troubleshoot performance problems and errors. Over time, developers will provide Splunk to enable tier 1 personnel to enable them to diagnose routine issues, eliminating most escalations.
Enrich raw IT data by adding knowledge about services, identifying common errors and extracting fields such as response time.
Monitor for potential problems such as performance thresholds and specific warnings by automating searches and triggering alerts.
Set up reports and dashboards to monitor transaction volumes, error rates, performance and capacity. Proactively review IT data daily or after code rollouts to find trends, anomalies and new behaviors to get early warning of new problems.