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Support Programs

Customer enthusiasm drives us. The Splunk Support team helps fuel this energy and strives to overachieve. Splunk customers consistently rate us in the 90s for satisfaction and support renewals.

Splunk offers several different types of assistance. Our goal is to ensure your success with Splunk and deliver a solution to your problems quickly. We offer Community, Enterprise and Global Support Service Levels.

• Community Support - Documentation, Forums and IRC are available to anyone for answers to basic technical questions. These resources are always available to provide you with an immediate answer.
• Enterprise Support - Direct access to our Customer Support Team by phone. And the ability to manage your cases online.
• Global Support - 24x7x365 support for critical issues, a dedicated resource to manage your account and quarterly review of your deployments.

Education Programs

Our Education Programs help you get the most out of Splunk. Courses are concise and structured for rapid learning. Our Education Programs include a regular schedule of web-based classes for Splunk users, administrators, developers, architects and partners. We can also come on-site to deliver classroom training.

Professional Services

The Splunk experts on our Professional Services team are available to help you with design, installation, configuration, customization and integration of Splunk.