Splunk Public Sector Support Options

Support Programs

Splunk US public sector support options

Find the right support plan to optimize your use of Splunk products and ensure the long-term technical health of your agency or organization.

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See options and service support levels for on-prem and Splunk FedRAMP

	Public Sector Standard*	Public Sector Premium
New versions/updates/fixes
Access to Documentation
Access to Splunk Answers
Live Product Roadmap
Online Case Submission
Online Case Status
Response Time Targets
Phone Support
Faster Initial Response Targets
Direct Access to Advanced Support Team
24/7 Availability¹	P1	P1 & P2

*Splunk offers support and success programs designed to meet the needs of our customers that require direct contact from a U.S. Person as defined under EAR/ITAR export controls. Designated Support Hours will apply to the delivery of Support provided by U.S. Persons. For inbound phone calls, customers entitled to U.S. Person support will make initial contact with a Splunk Call Center representative who, upon confirmation of entitlement, will transfer the customers’ call to the appropriate channel. Splunk North America Call Center is located in Halifax, Canada.

1- Business day (Excluding Splunk observed holidays) is defined as Monday – Friday (8 AM –8 PM) EST

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