Application Management

Developing, maintaining and supporting large, complex, highly distributed, mission-critical applications is extremely challenging. Traditional Application Management approaches are ill-equipped to handle the complexity of today's application architectures and deployment environments. Splunk provides a better approach, enabling you to find and fix application problems faster to reduce downtime, gain end-to-end operational visibility of your key performance indicators and deliver new insights from your machine data to help the business make better decisions.

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Resolve Problems Faster, Reduce Downtime

  • Troubleshoot issues quickly, reduce costly escalations, and reduce the mean time to investigate and resolve problems (MTTI/MTTR) by upto 90%
  • Provide developers access to production application logs from a central location without having to access production systems (and reducing compliance exceptions)
  • Monitor your entire application environment in real time to prevent problems from impacting users; retain knowledge from recurring events to prevent outages

Gain End-to-End Operational Visibility

  • Trace and monitor transactions through all the tiers of your distributed application architecture and a wide variety of data sources
  • Detect anomalies or issues in performance, response times and proactively resolve them before they impact application users
  • Monitor key operational metrics such as end-to-end response times, message queue lengths, failed transaction counts, etc. to ensure service levels are met
  • Get real-time operational visibility across your entire IT infrastructure and into any technology without the need for custom parsers or adapters. Typical data sources include:
    • Custom application environments - .NET, Java, PHP, Ruby on Rails
    • Web servers - Apache, IIS, IBM http server
    • Application servers - WebSphere, Weblogic, Windows Server, JBOSS, Oracle application server, Tomcat, Spring TC Server, Sun Glassfish
    • Messaging technologies - IBM MQ series, Tibco ESB
    • Database technologies - Oracle, MySQL, MS SQL Server
    • Packaged applications - SAP, Oracle
    • Service-Oriented Architecture

Gain New Insights to Help Business Decision Making

  • Gain insights into how your end users are using your services, so you can provide better, faster service levels
  • Enrich your machine data with non IT sources, such as pricing databases, customer information and location information, and get critical intelligence for your business

Splunk is For Developers

If you are a Developer, then you can use Splunk to monitor, debug and troubleshoot applications based on real-time feeds across multiple sources from the same interface. Find out more by looking at the Application Developers section for tips on using logging to not only speed up application development, but also to run business level analytics without needing separate instrumentation or tools.

Splunk Benefits

  • Stop playing "data butler" by giving developers self-service, controlled, real-time access to production data across all components, servers and applications.
  • Increase system security and stability by eliminating direct access to production systems for troubleshooting and analysis.
  • Overcome knowledge silos by enabling IT staff in different areas to classify and interpret the data they understand.
  • Diagnose problems 60-80% faster by searching all production and staging environment system logs, configurations, changes and metrics from a single place in real time, without needing to request data from sysadmins.
  • Eliminate up to 90% of escalations by providing tier 1 staff with the ability to diagnose routine issues.
  • Improve development productivity by eliminating much of the time spent on production support.
  • Improve application availability and performance by enabling operations and development to diagnose problems 60-80% faster.
  • Be more responsive by eliminating up to 90% of escalations.
  • Free development from time-consuming, and costly production support.
  • Increase customer satisfaction by enabling operations to find and fix problems before customers see them.

Next Steps

Solutions Guide
Splunk for Application Management
Solutions Brief
Troubleshooting Critical Applications
Webcast
A New Approach to App Management
Video
Application Management
Case Study
Splunk at Ongame

Related Solutions

"Splunk dashboard trend visualizations indicate when something will stop working – that's priceless."

Matt Stevens
Director of Software Architecture
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Application Management Using Splunk

Start by indexing real-time data from all tiers of your infrastructure: web access and error logs, logs and stack traces from J2EE,.Net, php and other applications, message queues, database audit trails, even down to OS and network logs, status and metrics.
Use Splunk to troubleshoot performance problems and errors. Over time, developers will provide Splunk to enable tier 1 personnel to enable them to diagnose routine issues, eliminating most escalations.
Enrich raw machine data by adding knowledge about services, identifying common errors and extracting fields such as response time.
Monitor for potential problems such as performance thresholds and specific warnings by automating searches and triggering alerts.
Set up reports and dashboards to monitor transaction volumes, error rates, performance and capacity. Proactively review machine data daily or after code rollouts to find trends, anomalies and new behaviors to get early warning of new problems.