We offer a basic level of assistance to Splunk community members, for customers with an Enterprise License we provide Enterprise or Global Support. Splunk Enterprise and Global Support offers guaranteed response times, telephone contact, access to support portals and software upgrades.
For customers with a Splunk Light License, we provide Standard Support. Standard Support offers guaranteed response times, access to support portals and software upgrades.
A current Splunk Enterprise or Global Support contract is required in order to upgrade a Splunk server with an Enterprise license to a new major version of Splunk.
A current Splunk Light Support contract is required in order to upgrade a Splunk Light server with a current license to a new major version of Splunk Light.
Contact customer support about an existing case here.
Case Priority Levels
Splunk offers different response times and case handling based on case priority levels.
- P1 = A Production Splunk installation is completely inaccessible or the majority of its functionality is unusable.
- P2 = One or more important features of a Production Splunk installation has become unusable.
- P3 = Any other case.
- P4 = All enhancement requests.