Policy Scope. This policy covers how Splunk treats information about you that Splunk collects and receives, including information related to your use of Splunk products and services.
This policy does not apply to the practices of companies that Splunk does not own or control, or to people that Splunk does not employ or manage. In addition, certain Splunk partners may have their own privacy policies and statements.
Collecting Personal Information. Personal information is information about you that is personally identifiable like your name, address, email address or phone number, and that is otherwise not publicly available. You may provide Splunk with your personal information when you create an account on any Splunk website, register your Software, download a software update, register for support, sign up for services or other product or service offerings from Splunk, register for a seminar, purchase Software, participate in a survey, or solicit communication from Splunk that requires Splunk to contact you. You may refuse to supply personally identifying information with the understanding that this may prevent you from engaging in certain activities or use of certain products or services.
How We May Use Personal Information. Splunk collects your personal information because it helps Splunk deliver the highest possible level of customer service. Splunk is able to provide you with product or services announcements, software updates, as well as special offers and events that Splunk determines you might like to be notified about. The personal information also helps Splunk focus on categories of interest to you. If you do not want Splunk to keep you posted with the latest information on products and services from Splunk from splunk.com website (but not other Splunk websites), click on the 'My Account' link on www.splunk.com, then click on "Edit Login and Email Subscriptions" and update your personal communication preferences. In some cases, you can only opt in or out of Splunk communications by clicking on the communication preferences link at the bottom of email communications from Splunk. Splunk also collects information for market research purposes to gain a better understanding of our customers and this provide better products and services. Splunk also collects information regarding user activities on Splunk's websites to determine how to best provide useful information and to understand which parts of the websites are of most interest to our users. Splunk uses your personal information for research, auditing, and analysis in order to improve Splunk's products and services.
Splunk may make certain personal information about you to companies that Splunk has a strategic relationship with or that perform work for Splunk to provide the Splunk products and services to you. These service providers, vendors and strategic partners may help Splunk process information, fulfill orders, deliver products or services, manage and enhance user data, provide customer service, assess your interest in Splunk's products and services or conduct user research and surveys. These companies are obligated to protect your personal information and may have their own privacy policies if you link to or access their websites or systems.
Protection of Personal Information
Splunk takes administrative, technical and physical measures to safeguard your personal information against loss, theft, unauthorized access, disclosure alteration misuse or destruction. Splunk discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Splunk's behalf, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Splunk's products and services, you consent to the transfer of such information to them. Splunk will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Splunk discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Splunk believes in good faith that disclosure is reasonably necessary to protect the property or rights of Splunk, third parties, or the public at large. Splunk takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.
Aggregate Data. Splunk also collects aggregated tracking data when users visit our websites and registers for Splunk products and services. Splunk may reveal aggregate data, including but not limited to, how much data an average customer collects or process through Splunk products or services, or what the most common search terms used are across all customers. Splunk may also analyze visitors' use of our sites by tracking information such as page views, traffic flows and search terms and click-throughs to improve our websites, products and services. We may also share this anonymous traffic and demographic information in aggregate form with advertisers and other business partners.
IP Addresses. The Splunk websites also automatically capture IP addresses. Splunk uses IP addresses to analyze trends, administer the site, track user movement, ensure the security of your interaction with Splunk websites and gather broad demographic information for aggregate use.
Community Information. Community information contributed by members of the Splunk Community, including sample data, event types, tags, comments and other information related to the Splunk Knowledge Base, may be reused by other members of the Splunk Community under terms and conditions of the Splunk Creative Commons License. Splunk includes software in the product that facilitates your sharing of knowledge outside the product under this license should you choose to do so.
Links to Other Parties. Splunk's websites has links to the sites of other companies. Splunk is not responsible for their privacy practices. Splunk encourages you learn about the privacy practices of those companies.
Last modified: August 1st, 2011