Customer Success and Support

Tokyo, Japan

- Hybrid Remote

*Please note that this position is only eligible for those who are currently in Japan.

<当社について>

データを行動へとつなげる際に立ちはだかる障壁を取り除いて、オブザーバビリティチーム、IT 運用チーム、セキュリティチームの能力を引き出し、組織のセキュリティ、レジリエンス(回復力)、イノベーションを強化するという、全く新しいビジョンを追求している

私たちと一緒に働きませんか？

弊社では、製品に情熱を持ち、お客様に最高の体験を提供しようとする仲間が集まっている会社です。仕事、お客様、楽しむことを大切にしており、そして最も重要なことはお互いの成功に対しコミットしております。

当社には、自社製品の開発と、それを顧客に最高の方法で届けることに情熱を注ぐ方が多く在籍しており、業務や顧客、仕事を楽しむことはもちろん、何よりもお互いの成功に最も重点を置いています。

当社でのキャリアに興味があり、ビジョンに共感できる方、ぜひご応募ください！

<業務内容>

プロフェッショナルサービスコンサルタントは、主にSplunk製品の導入構築支援、構築後の運用技術支援等に取り組んでいただき、お客様が製品をご利用していただくための最適なシステム環境の導入を行っていただきます。今回のポジションはセキュリティ製品の導入支援に特化していただくコンサルタントポジションとなっております。お客様の状況を正確に把握し、最適な提案を通じて、お客様先の運用・システム環境に応じた最適なソリューションやセキュリティロードマップの提供を行っていただきます。

このポジションは、セキュリティソリューションに特化し、ソリューションを促進し、顧客の製品導入後、顧客企業全体に大きなインパクトを残すことができ、様々な技術課題を解決することができます。

最新技術を学ぶことに貪欲で、目まぐるしく変化する環境でも成長できる方を募集しております。

コンサルタントとして、様々なビジネス分野、分析、技術背景から生まれる新技術をマスターしましょう！

<業務詳細>

・セキュリティーソリューションに特化したSplunk製品を使ったエンタープライズシステムの構築、導入を主導し、顧客と二人三脚でその顧客特有の課題を解決していく。

・セキュリティのロードマップの支援を行う。

・フィールドセールスからエンジニア、カスタマーサポートまで、優秀で情熱のあるチームと連携する。

・外部連携をしながら、顧客のニーズを吸い上げ、期待値に応える。

・導入後の運用サポートを支援し、お客様の課題や問題を解決する。

・革新的なソリューションを生み出す最善の方法を顧客に提案、製品の活用を促し、自社の価値を最大化する。

・関連性のある情報、タイムリーな情報という２種類をうまく組み合わせ、チームというリソースを最大限活用する。

・お互いがリスペクトしあえる、協力的かつ安定した環境を作る。

我々はワークライフバランスを重視しており、それがよい職場環境を醸成すると考えています。

<応募条件>

・現職で技術コンサルティング、システムエンジニアもしくはビッグデータ分析を5年以上経験している方。
・セキュリティの知識　（SIEM, SOARの経験は尚可）

・技術者/非技術者問わず、ITアドミニストレータから役員レベルまでの顧客に対して、協力し、耳を傾け、時には制止することができる方。

・日本語はネイティブ・流暢レベルで日本のビジネス面において顧客対応が可能な方

・英語は読み書きレベル。

・熱意を持って何事も貪欲に学ぶ姿勢。

・顧客からあがった機能改善の要望を推進するために、製品チームや技術チームと連携して正しいソリューションを提供するなど、当社全体で協力できる方。

・Unix、Linux、Windowsの経験があり、コマンドラインを快適に利用できる方。

・ダイナミックかつ成長の速い環境で、自社や自チームから離れた場所でも自走して成長できる方。

・コンピューターサイエンス、コンピューターエンジニアリング、数学での学士、もしくは関連分野での実務経験があることが望ましい。

歓迎（WANT）

・Splunk製品を使ったことのある方、Splunk製品の資格を持っている方。

・統計的、分析的モデリングのできる方。

・bashなどのスクリプト言語、java、.NETなどのアプリケーション開発、データベースや分析ツールの業務知識や最近の経験がある方は尚可。

プロフェッショナルサービス社員インタビュー記事もご参照ください。

https://www.splunk.com/ja_jp/blog/splunklife/splunker-stories-psc.html

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring best practices out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers and partners do with Splunk.

As a Professional Services Consultant, you will fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll solve organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk Consultant you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?

Responsibilities:

The opportunity to drive complex deployments of Splunk while working side by side with the customers to resolve their unique problems.
You will work with a team of incredibly talented and dedicated peers, all the way from the Field, Sales Engineering and Customer Support.
Breadth and depth. Do you want to work with partners for maximum effectiveness? We have that.
Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
The ability to empower customers to take on the next wave of questions on their own.
A chance to share best practices and create innovative solutions to push user adoption and maximize the value of Splunk.
Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
A stable, respectful and collaborative work environment.
Balance. We don't expect people to work 12 hour days. We want you to enjoy your time outside of work too. Want to choose your hours? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a great environment.

Requirements:

5+ years of current experience in technical consulting or big data analytics.
Native Japanese and Fluent English ability
Passion. Our customers are just as passionate about Splunk as we are about the solutions we bring to them.
Someone who can collaborate across the entire Splunk organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input.
Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
Ability to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners.
Demonstrable understanding of common enterprise applications (especially in the areas of government).
Not required, but a plus: statistical and analytical modeling.
Someone who thrives in a dynamic, fast-growing environment while working independently and remotely from other members of your team and corporate.
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
BA/BS preferred in computer science, computer engineering, finance or mathematics or equivalent work experience

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Apply Now

Splunk's Hiring Practices

^{Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.}

^{We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

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