See the available support services and response times.
Standard | Premium* | |
---|---|---|
Access to Documentation | ||
Access to Splunk Answers | ||
Online Case Submission | ||
Online Case Status | ||
Response Time Targets | ||
Phone Support | ||
Live In-Product Chat** | ||
Faster Initial Response Targets | ||
Priority ticket handling | ||
24/7 Availability | P1 | P1 & P2 |