How 5G Can Elevate the Customer Experience: Telecoms

I n today’s Data Age emerging technologies like AI, 5G networking, the internet of things (IoT), virtual reality (VR) are powering next-gen solutions for organizations large and small. 5G is predicted to be a key to service innovation for IoT, AI, VR, and cloud computing to enable new applications and services. Telecom providers are not only rolling out 5G networks for mobile services but also to support enterprise customers digital journey in utilizing next general applications. Retail is one of the key industries that Telecom providers are supporting in this area. Some retailers have identified high-potential use cases for 5G from infrastructure monitoring to the reliability and security of applications and services.

5G provides an opportunity for telecom operators to change their value proposition from network capacity providers to digital services partners. To meet retail business demands, telecom providers must provide the infrastructure and ensure the availability and security of 5G networks to help retailers maximize powerful cloud-based analytics in real time.

Splunk can help telecoms deploy 5G networks with scalable monitoring solutions to deliver actionable insights into reliability and latency for 5G networks, applications, and services. Splunk empowers telecoms to collect and correlate data from databases, customer reference information, and machine data across their infrastructure and systems to improve operational support and processes. This fuels opportunities to gain insights to help improve and elevate customer experiences across a Telecom’s ecosystem.

Outlining opportunities for success for both retail and Telecoms that are embracing 5G in driving customer experience are outlined in a new Splunk whitepaper, “How 5G Can Elevate the Customer Experience”. The more information on the impacts to customers the better the opportunity to improve these across the business. Telecoms rely on Splunk to help them gain critical business insights as they look to stay ahead of emerging and demanding technologies and trends that affect all areas of the business. Driving positive customer experiences is critical to continuing brand loyalty and retention for Telecoms as well as shoppers purchasing items from their favorite retailer.

How do you think 5G applications will improve customer experience for Retailers and Telecoms in the future?

/en_us/blog/fragments/digital-resilience-pays-off
Style
two-column

Related Articles

AI & Sustainability: Better Together with the Splunk Sustainability Toolkit
Industries
7 Minute Read

AI & Sustainability: Better Together with the Splunk Sustainability Toolkit

The seismic shift brought by AI has an enormous impact on data centers. Unprecedented demand for energy, exploding costs, new regulations and a soaring CO2 footprint are just the tip of the iceberg. Read on how the Splunk Sustainability Toolkit with its sweet spot IT sustainability can tackle these challenges in 3 ways.
Unlocking the Potential of Industry 4.0 Through a Unified Manufacturing Platform
Industries
4 Minute Read

Unlocking the Potential of Industry 4.0 Through a Unified Manufacturing Platform

IDC's Sarah Lee explores the advantages of implementing the principles of Industry 4.0 through a cloud-based platform that ties together the entire manufacturing process chain.
Meeting Agency Goals through Cloud Modernization
Industries
4 Minute Read

Meeting Agency Goals through Cloud Modernization

Splunk can help U.S. Government agencies leverage cloud-based solutions to meet mission and operational goals.
Benford's Law With Splunk
Industries
3 Minute Read

Benford's Law With Splunk

Use Splunk and Benford's Law to detect fraud by analyzing the first digit distribution of numerical data.
Short Staffed? Try Using SOAR to Augment Your Security Team
Industries
6 Minute Read

Short Staffed? Try Using SOAR to Augment Your Security Team

Splunk's Frank Myers looks at two industries affected by short staffing – higher education and state and local governments – and explains how Splunk SOAR can help.
Retail in the Era of AI: An Industry Take on Splunk’s 2024 Predictions
Industries
4 Minute Read

Retail in the Era of AI: An Industry Take on Splunk’s 2024 Predictions

Splunk's Derek Dykens shares a look at what retailers and consumers can expect in the year ahead.
When to Automate Recurring Events
Industries
4 Minute Read

When to Automate Recurring Events

Splunk has a public repository of automations for our Security Orchestration and Automation Response (SOAR) tool – the only limit is your imagination.
Building the NextGen Factory with Splunk and Bosch Rexroth
Industries
4 Minute Read

Building the NextGen Factory with Splunk and Bosch Rexroth

For centuries there have been many wise sayings on how to deal with disruptions and prevail amidst uncertain circumstances. Read on to learn how Splunk and Bosch Rexroth are building the next-generation factory to help manufacturers elevate their resilience and take advantage of new market trends and operating models.
Using Amazon SageMaker to Predict Risk Scores from Splunk
Industries
5 Minute Read

Using Amazon SageMaker to Predict Risk Scores from Splunk

Splunker Nimish Doshi covers using Amazon SageMaker and Splunk to further develop a fraud detection use case to predict future risk scores.
/en_us/blog/fragments/about-splunk
/en_us/blog/fragments/subscribe-footer