Splunk Celebrates Global CX Day: Building Resilience Drives Customer Experience Outcomes

By Toni Pavlovich

Global Customer Experience Day (CX Day) is tomorrow, October 3rd, and we're proud to celebrate the organizations, partners, CX professionals and customers that are at the heart of creating stellar customer experiences and drive meaningful business outcomes.

Customer experience at its core encompasses everything a business does to put customers first. At Splunk, we view our commitment to customer experience—and customer success—as a key business driver to advancing digital resiliency. To build resilience around the customer experience (CX), organizations must focus on scaling the accountability for CX company-wide and fostering a culture to support continuous improvement, even in the face of digital disruption.

Get Ready to Be Inspired on CX Day

To guide your CX strategy, initiatives and interactions, Splunk has curated thought leadership content and live CX Day programming highlighting four key themes tied to our corporate priorities. And these four themes extend to our customers, partners, and industry peers, empowering you to deliver great customer experiences:

Engage & Align: Prioritize Customer Experience Company Wide
Solve: Put Customers at the Center of Everything
Simplify: Deliver Better Digital Experiences & Operational Excellence
Listen & Measure: Learn and Adapt to Customers Needs

Our Commitment to Customer Success

Today, and every day, we highlight our customers’ achievements as part of Splunk’s commitment to customer success. We are dedicated to driving enterprise resilience, together with you, thousands of other customers, partners and Splunkers all across the globe.

As part of that commitment, Splunk Customer Success empowers customers to be successful by leveraging a variety of resources from digital through human-led experiences. Self-service onboarding and adoption resources, a variety of learning opportunities, professional services and comprehensive support programs combined help our customers accelerate time to value, optimize solutions and discover new capabilities to drive success with Splunk’s Unified Security and Observability Platform.

Check out how you can take part in celebrating CX Day with Splunk!

Toni Pavlovich

Toni Pavlovich is the Senior Vice President, Chief Customer Officer for Splunk. With over 30 years of experience, she is responsible for championing customer experience while fostering a customer-first mindset and culture across Splunk. Prior to joining Splunk, Toni served as Vice President of Global Business Critical Services and Vice President of Technical Sales and Professional Services for Veritas Technologies. Prior to Veritas, she spent 11 years at Symantec in strategic leadership roles driving delivery excellence in Technical Sales and Professional Services, and transforming Global Support. Toni has also held leadership positions with Oracle and Interactive Development Environments and previously served as an avionics engineer for Lockheed Aeronautical Systems. She holds a B.S. from Rensselaer Polytechnic Institute.

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About Splunk

The world’s leading organizations rely on Splunk, a Cisco company, to continuously strengthen digital resilience with our unified security and observability platform, powered by industry-leading AI.

Our customers trust Splunk’s award-winning security and observability solutions to secure and improve the reliability of their complex digital environments, at any scale.