Kushagra Sharma's Blog Posts
Kushagra Sharma is a Product Manager at Cisco working on AIOps products that help teams operate complex systems with intelligence and scale. He focuses on translating customer problems into practical, data-driven solutions at the intersection of AI, reliability, and software platforms. Passionate about clear thinking and strong product craft, Kushagra writes to share insights on technology, product strategy, and building systems that actually work in the real world.
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Escaping the Cloud Walled Garden
Three Critical Gaps in Multicloud Machine Data—and How Cisco Data Fabric Closes Them
What Is BERTScore and How Does It Work for NLP Evaluation?
Discover BERTScore’s transformative role in AI, offering nuanced and context-aware evaluation for NLP tasks, surpassing traditional metrics.
Practical AI in Business: How Companies Capture Real Value in 2026
Practical AI delivers business value by connecting agents to measurable outcomes like revenue and cost savings, supported by observability and incident response infrastructure.
Machine Speed, Human Judgment: Inside the Cisco Live Agentic SOC
At Cisco Live Americas 2026, Cisco Security and Splunk Security built an Agentic SOC where AI-assisted workflows accelerated triage, Splunk Enterprise Security grounded investigations in evidence, and analysts remained in control.
5 Downtime Lessons from Outer Space
Discover five lessons from the European Space Agency to help CIOs contain downtime, improve incident response and build digital resilience.
Character Error Rate (CER): Meaning, Formula, and How to Use It in 2026
Character error rate (CER) is a an AI accuracy metric. Learn how to ntegrate CER into a quality stack for transcription, OCR, and extraction workflows.