Kushagra Sharma's Blog Posts
Kushagra Sharma is a Product Manager at Cisco working on AIOps products that help teams operate complex systems with intelligence and scale. He focuses on translating customer problems into practical, data-driven solutions at the intersection of AI, reliability, and software platforms. Passionate about clear thinking and strong product craft, Kushagra writes to share insights on technology, product strategy, and building systems that actually work in the real world.
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SLA Templates: How To Create Service Level Agreements
SLAs power the digital world: they define what users can expect from a service and what happens when a service provider fails to meet those expectations.
Measuring & Improving Observability-as-Service (OaaS) with KPIs and OKRs
Learn to define and measure Observability-as-a-Service (OaaS) with actionable KPIs in this Observability Center of Excellence blog. Explore key KPI categories, avoid common pitfalls, and align KPIs with OKRs for measurable success.
From Grind to Growth: How To Encourage Innovation in Engineering Teams
With the freedom to innovate, engineering teams can go beyond simply pushing code.
Blacklist & Whitelist: Terms To Avoid
In this article, we will dive into why “blacklist” and “whitelist” are not inclusive terms and explore potential alternatives that can promote a more inclusive language.
SCADA Systems: What They Are & How They Work
SCADA is a common industrial control system. Let’s understand how SCADA systems work, including the various components, and also look at the challenges today.
SAST vs. DAST vs. RASP: Comparing Application Security Testing Methods
Building secure apps is the only way forward. Learn about security testing solutions SAST, DAST, and RASP, as they offer multi-layered protection for applications