Joseph Nduhiu's Blog Posts
Joseph is an ICT consultant and trainer with over 18 years of global experience across multiple sectors. His passion is assisting business units and IT departments in executing their digital transformation strategies and streamlining their operations in line with global standards and best practices. His areas of expertise include business process reengineering, IT service management, project management and cyber resilience. You can connect with Joseph @josephnduhio and on LinkedIn.
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SLA Templates: How To Create Service Level Agreements
SLAs power the digital world: they define what users can expect from a service and what happens when a service provider fails to meet those expectations.
What Are IT Services? Defining, Designing, Delivering, & Supporting IT Services
IT services practically run the world today. What are IT services, and how do you design, deliver, and support them? IT consultant Joseph Ndihiu explains how.
Configuration Management & Configuration Items (CI) Explained
Protect your systems and ensure stability with configuration management. Discover the benefits and implement an effective strategy for your business.
What is Continuous Improvement?
Explore continuous improvement principles, Lean techniques like Agile, Scrum, and Kanban, and how IT leaders use them to enhance value and efficiency.
Cybersecurity Policies: Types & Best Practices
Learn how to structure effective cybersecurity policies to protect critical systems, address evolving threats, and meet regulatory obligations.
What’s Reliability? Reliability Metrics To Know
These top reliability metrics indicate where organizations should focus in order to support reliability requirements for uptime and performance.