Joseph Nduhiu's Blog Posts
Joseph is an ICT consultant and trainer with over 18 years of global experience across multiple sectors. His passion is assisting business units and IT departments in executing their digital transformation strategies and streamlining their operations in line with global standards and best practices. His areas of expertise include business process reengineering, IT service management, project management and cyber resilience. You can connect with Joseph @josephnduhiu and on LinkedIn.
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IT Benchmarking: A Tool for Measuring IT Performance
Learn how IT benchmarking helps organizations assess performance, improve efficiency, and gain a competitive edge through internal and external comparisons.
How To Create Successful SOPs: Standard Operating Procedures
Need to write SOPs? Check out this complete guide to creating successful standard operating procedures, including how to write one and manage it over time.
Change Management for IT: Understanding IT Changes with ITSM and the ITIL® 4 Framework
This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.
Common DevOps Roles and Responsibilities Today: Who’s on a DevOps Team & How These Roles Work Together
Understand the core principles of DevOps — collaboration, automation, transparency and accountability — to see how DevOps can help you drive business value.
Data Protection: Best Ways To Protect Your Data Today
Protecting your data is serious business for every business and organization today. Learn how to protect your data: it starts with understanding the risk.
ITSM Today: IT Service Management Frameworks, Trends, and Do’s & Don’ts
Discover how ITSM frameworks like ITIL streamline IT operations, improve service quality, and boost business efficiency with automation.