Service performance monitoring, or cloud service performance monitoring, is the practice of tracking the health and performance of cloud infrastructure environments. Using various metrics and techniques, IT operations teams can assess the performance of apps and services running on the cloud, as well as the IT infrastructure that supports them.
Cloud environments offer enterprises less visibility and control than their on-premises counterparts, creating challenges for DevOps professionals and organizations in general to understand their cloud usage and make informed decisions that improve performance, reduce costs and strengthen security. Cloud monitoring technologies harness the information generated by cloud data centers, and the apps and services running on top of them, to provide deeper visibility into cloud environments. This in turn allows IT teams to detect and respond to performance issues before they impact the organization’s customers.
Service performance monitoring is essential for ensuring the health and optimizing the performance of cloud-hosted apps and services, while offering a range of benefits. Performance monitoring data can help organizations plan and provision resources, conduct diagnostics and troubleshoot performance issues, improve security, manage billing and accounting, boost the end-user experience and ensure that the performance standards in their vendors’ service level agreements (SLAs) are met.
In the following sections, we’ll look at how service performance monitoring works, outline the benefits it brings to the enterprise and look at some of the related tools that can help you get started.