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What Is Customer Analytics?
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9 Minute Read

What Is Customer Analytics?

Learn how to analyze customer data, improve engagement, boost sales, and gain a competitive edge.
Machine Customers: A Complete Introduction
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5 Minute Read

Machine Customers: A Complete Introduction

Machine customers are AI-powered software programs and smart devices that engage in transactions without human intervention. Read on to learn more.
IT & System Availability + High Availability: The Ultimate Guide
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11 Minute Read

IT & System Availability + High Availability: The Ultimate Guide

Learn IT & system availability best practices, high availability strategies, and monitoring techniques to minimize downtime and ensure optimal performance.
Change Management for IT: Understanding IT Changes with ITSM and the ITILĀ® 4 Framework
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6 Minute Read

Change Management for IT: Understanding IT Changes with ITSM and the ITILĀ® 4 Framework

This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.
Risk Tolerance vs. Risk Appetite: How To Understand Risk & Determine Your Risk Tolerance and Appetite
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9 Minute Read

Risk Tolerance vs. Risk Appetite: How To Understand Risk & Determine Your Risk Tolerance and Appetite

Learn about how risk tolerance and risk appetite shape how organizations identify and manage risks in line with wider corporate goals.
Website Performance Monitoring: The Complete Guide
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6 Minute Read

Website Performance Monitoring: The Complete Guide

In this blog post we'll take a look at website performance monitoring best practices, why it matters, and how to improve your website's performance.
Top 8 Incident Response Metrics To Know
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7 Minute Read

Top 8 Incident Response Metrics To Know

In this post, we'll cover eight key metrics essential to incident response, including clear definitions and examples.
AI Governance in 2026: A Full Perspective on Governance for Artificial Intelligence
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9 Minute Read

AI Governance in 2026: A Full Perspective on Governance for Artificial Intelligence

In this article, we'll have a look at an overview of AI governance, exploring the key concepts, challenges, and potential solutions.
SRE Metrics: Core SRE Components, the Four Golden Signals & SRE KPIs
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10 Minute Read

SRE Metrics: Core SRE Components, the Four Golden Signals & SRE KPIs

Get the full story on SRE metrics, including latency, errors, saturation, and traffic, so you can better assess your system's reliability, performance, and efficiency.