Kushagra Sharma's Blog Posts
Kushagra Sharma is a Product Manager at Cisco working on AIOps products that help teams operate complex systems with intelligence and scale. He focuses on translating customer problems into practical, data-driven solutions at the intersection of AI, reliability, and software platforms. Passionate about clear thinking and strong product craft, Kushagra writes to share insights on technology, product strategy, and building systems that actually work in the real world.
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What Is CX? Customer Experience, Defined
Customer experience (CX) is integral to every business today. Learn what CX means, why it matters, and how to improve CX for your customers here.
What Is Network Configuration?
In this post, we'll do a deep dive into network configuration and include best practices for keeping networks up and running
User Acceptance Testing (UAT): Definition, Types & Best Practices
User acceptance testing, or UAT, is an important part of finalizing any new feature or product. Learn why to do it, and then learn how, all in this article.
Macro ATT&CK for a TTP Snack
Splunk's Mick Baccio and Ryan Fetterman explore 2024's macro-level cyber incident trends through the lens of the MITRE ATT&CK framework.
CI/CD Automation for Splunk Apps using Github Actions
Splunker Patrick King explains how to replace local, by-hand app development with a fully source-controlled, CI/CD-automated workflow.
From Lone Wolves to Cyber Packs: How Collaboration Crushes Threats
AI and machine learning are supercharging collaborative security efforts by building smart defense systems with cyber memory.