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What is the Pareto Principle? The 80/20 Rule, Explained
The Pareto Principle, or 80/20 rule, explains how a small number of causes often drive most outcomes. Learn how it applies to business, economics, and more.

What Is Customer Analytics?
Learn how to analyze customer data, improve engagement, boost sales, and gain a competitive edge.

Machine Customers: A Complete Introduction
Machine customers are AI-powered software programs and smart devices that engage in transactions without human intervention. Read on to learn more.

IT & System Availability + High Availability: The Ultimate Guide
Learn IT & system availability best practices, high availability strategies, and monitoring techniques to minimize downtime and ensure optimal performance.

Change Management for IT: Understanding IT Changes with ITSM and the ITILĀ® 4 Framework
This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.

Risk Tolerance vs. Risk Appetite: How To Understand Risk & Determine Your Risk Tolerance and Appetite
Learn about how risk tolerance and risk appetite shape how organizations identify and manage risks in line with wider corporate goals.

Website Performance Monitoring: The Complete Guide
In this blog post we'll take a look at website performance monitoring best practices, why it matters, and how to improve your website's performance.

Top 8 Incident Response Metrics To Know
In this post, we'll cover eight key metrics essential to incident response, including clear definitions and examples.

AI Governance in 2026: A Full Perspective on Governance for Artificial Intelligence
In this article, we'll have a look at an overview of AI governance, exploring the key concepts, challenges, and potential solutions.