Unlocking Your Full Splunk Potential with Splunk TAMs

In today’s fast-paced digital landscape, organizations rely heavily on data-driven insights to maintain competitive advantage, ensure security, and optimize operations. Splunk, a leader in data analytics and observability, empowers businesses to harness machine data for actionable intelligence. And, when it comes to maximizing the value of your Splunk investments, leveraging Splunk Professional Services (PS) to accelerate value and achieve your desired business outcomes is highly recommended. 

Splunk Technical Account Managers (or TAMs) are certified technical experts within our Professional Services organization available to our customers as a subscription-based service. TAMs sit alongside you as extended members of your team to support you on your Splunk journey. They sit in the passenger seat to help you navigate the deployment and optimization of Splunk products with technical guidance and advice on the best way to get to your destination — faster! 

Splunk has reimagined how we provide continuous expert guidance to our customers by expanding the TAM roles from supporting the core platform to now supporting the core Platform, Security and Observability product suites. The enhanced service offering includes: 

• Expansion for multi-product support (Platform | Security | Observability) 
• Designated TAMs operating as extended members of your team 
• Flexible coverage hours allocated across TAMs based on your needs and priorities 
• Ability to purchase additional coverage hours for TAMs if needed 

These changes make it easier than ever for you to get the technical expert resources you need to accelerate your success and drive the right business outcomes from your Splunk product investments. 

Three Key Benefits for Technical Account Managers 

#1 TAMs Accelerate Time to Value for Splunk Products 

One of the primary advantages of engaging with Splunk TAMs is the acceleration of time to value from your Splunk investments. The TAMs help you onboard data sources, configure detection rules, build dashboards, and deploy new use cases efficiently and effectively across your Splunk products. By providing continuous expert guidance and best practices, they reduce the learning curve and help your teams deploy products faster and realize value sooner.   

#2 The TAM Service Offers Flexible Product Coverage 

The enhanced TAM service now supports multiple Splunk products in a single service offering, with the added flexibility to allocate coverage hours across the Splunk products you have purchased (Platform | Security | SOAR | Observability | ITSI).  

Customers with a single Splunk product may only want 8 hours of coverage for their TAM service allocated to a single TAM resource, whereas larger customers with multiple Splunk products may need 12 hours or 36 hours of coverage to be allocated across multiple TAM resources based on need. And, as your needs and priorities for product guidance evolve over time, you have the flexibility to reallocate your hours across your designated TAM resources. 

#3 TAMs Bring Deep Expertise with Splunk Best Practices 

Splunk TAMs help derisk your Splunk deployment by applying Splunk best practices to accelerate your deployment and deliver it right the first time. This leads to more positive customer experiences and reduces risks associated with long, drawn-out implementation timelines with misconfigurations that impact the efficiency and effectiveness of your Splunk solutions. 

Our Recommendation 

Splunk Technical Account Managers provide a valuable service for any organization seeking to maximize the return on their Splunk investment. When purchasing a Splunk product, it is highly recommended that you include TAM services to guide your deployment and configuration. History tells us that customers who use TAM services ultimately have a better experience than those that don’t because they realize value sooner. 

This single, flexible service offering provides designated, proactive advisory resources to meet the needs of customers (especially those who purchase multiple Splunk products). TAMs accelerate time to value, mitigate risks, enhance skills, and improve the overall health of your Splunk environment. Whether you are just starting your Splunk journey or looking to optimize an existing deployment, putting Splunk TAMs in the passenger seat is the key to unlocking your full Splunk potential and driving meaningful business outcomes from your digital resilience solutions.