Kushagra Sharma's Blog Posts
Kushagra Sharma is a Product Manager at Cisco working on AIOps products that help teams operate complex systems with intelligence and scale. He focuses on translating customer problems into practical, data-driven solutions at the intersection of AI, reliability, and software platforms. Passionate about clear thinking and strong product craft, Kushagra writes to share insights on technology, product strategy, and building systems that actually work in the real world.
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Digital Resilience Powers Your Mission: GovSummit 2024 in Review
Splunk's VP of Public Sector, Bill Rowan shares his three key takeaways from Splunk GovSummit 2024.
What’s CaaS? Containers as a Service Explained
Containers are popular for software development, and now they’re even easier: using CaaS. Learn all about CaaS and how it works in this in-depth article.
What Is ITOps? IT Operations Defined
Explore the evolving landscape of IT Operations (ITOps) in the modern tech era. Learn how ITOps, DevOps, and AIOps intersect to ensure stable, efficient IT ecosystems for business success.
What’s SaaS Monitoring? Why You Need To Monitor SaaS Apps
The SaaS delivery model comes with many conveniences for organizations. But you have less visibility to answer questions, and that’s where SaaS monitoring comes in.
SLA Templates: How To Create Service Level Agreements
SLAs power the digital world: they define what users can expect from a service and what happens when a service provider fails to meet those expectations.
Measuring & Improving Observability-as-Service (OaaS) with KPIs and OKRs
Learn to define and measure Observability-as-a-Service (OaaS) with actionable KPIs in this Observability Center of Excellence blog. Explore key KPI categories, avoid common pitfalls, and align KPIs with OKRs for measurable success.