Joseph Nduhiu's Blog Posts
Joseph is an ICT consultant and trainer with over 18 years of global experience across multiple sectors. His passion is assisting business units and IT departments in executing their digital transformation strategies and streamlining their operations in line with global standards and best practices. His areas of expertise include business process reengineering, IT service management, project management and cyber resilience. You can connect with Joseph @josephnduhio and on LinkedIn.
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ISO/IEC 31000 for Risk Management
When it comes to managing risk, there’s a LOT to consider. Start with ISO 31000, the International Standard for organizational risk management.
IT Event Management Explained: Detecting, Categorizing, and Responding to IT Events
Learn how to succeed with IT event management. Which events are important, and the rest of just noise? Get the full story here.
Customer Experience (CX) Metrics
Learn everything you need to know about network architecture and follow the best practices to maintain your architecture’s security.
Critical Infrastructure & Managing Risk
Risks to critical infrastructure are both physical and digital, and the consequences can be enormous. Read more in this introduction to critical infrastructure.
Business Process Reengineering Explained
Let’s face it: processes at work don’t always work. Business process reengineering helps you stay on top of constant change while still accomplishing your most important goals.
What is Business Impact Analysis?
A business impact analysis helps you prepare for service continuity in the face of disruption. Get the full story and the 8-step BIA process here.