Charles Adriaenssens

Charles Adriaenssens is a Financial Services Industry Advisor EMEA at Splunk, working within its Strategic Advisory Group (SAG).

In this role, Charles supports customers to use the Splunk platform to address key industry use cases. He is an industry thought leader and regularly writes on a range of key topics, including Business Resilience, Customer Experience, Financial Crime / Fraud and changes in Regulation / Legislation.

Before joining Splunk, Charles spent more than 20 years as a Business Consultant working in the fields of analytics, insight generation and data strategy.

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Industries 3 Min Read

Using Maths to Fight Financial Crime

Financial crime has become a red-hot topic over the last 12 months, as fraudsters have sought to exploit the monitoring gaps between people, process and technology across an ever-widening attack surface – driven by the growth in usage of remote (digital) channels. But if you could fight financial crime with maths? Splunker Charles dives deeper into the methodology.

Observability 3 Min Read

Mind The Gap! Understanding End-to-End Customer Journeys to Deliver Great Customer Experience

Bridging the gap between what companies perceive their customer journeys to be, and what actually happens.

Observability 3 Min Read

Understanding The Causes of Negative Customer Experience

Diving into data to discover the causes of a negative customer experience