Charles Adriaenssens's Blog Posts
Charles Adriaenssens is a Financial Services Industry Advisor EMEA at Splunk, working within its Strategic Advisory Group (SAG).
In this role, Charles supports customers to use the Splunk platform to address key industry use cases. He is an industry thought leader and regularly writes on a range of key topics, including Business Resilience, Customer Experience, Financial Crime / Fraud and changes in Regulation / Legislation.
Before joining Splunk, Charles spent more than 20 years as a Business Consultant working in the fields of analytics, insight generation and data strategy.
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Is Operational Resilience in Financial Services actually just a data problem?
Operational resilience is currently a hot topic in Financial Services, largely because of the impact that COVID has had on how customers interact with financial institutions. Almost overnight, the financial services industry had to cope with a large volume of transactions moving to digital channels at the same time as its employees were forced to set up home offices so that they could continue to work remotely.
Using Maths to Fight Financial Crime
Financial crime has become a red-hot topic over the last 12 months, as fraudsters have sought to exploit the monitoring gaps between people, process and technology across an ever-widening attack surface – driven by the growth in usage of remote (digital) channels. But if you could fight financial crime with maths? Splunker Charles dives deeper into the methodology.
Mind The Gap! Understanding End-to-End Customer Journeys to Deliver Great Customer Experience
Bridging the gap between what companies perceive their customer journeys to be, and what actually happens.
Understanding The Causes of Negative Customer Experience
Diving into data to discover the causes of a negative customer experience