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What Is Customer Analytics?
Learn how to analyze customer data, improve engagement, boost sales, and gain a competitive edge.

Machine Customers: A Complete Introduction
Machine customers are AI-powered software programs and smart devices that engage in transactions without human intervention. Read on to learn more.

IT & System Availability + High Availability: The Ultimate Guide
Learn IT & system availability best practices, high availability strategies, and monitoring techniques to minimize downtime and ensure optimal performance.

Change Management for IT: Understanding IT Changes with ITSM and the ITILĀ® 4 Framework
This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.

Risk Tolerance vs. Risk Appetite: How To Understand Risk & Determine Your Risk Tolerance and Appetite
Learn about how risk tolerance and risk appetite shape how organizations identify and manage risks in line with wider corporate goals.

Website Performance Monitoring: The Complete Guide
In this blog post we'll take a look at website performance monitoring best practices, why it matters, and how to improve your website's performance.

Top 8 Incident Response Metrics To Know
In this post, we'll cover eight key metrics essential to incident response, including clear definitions and examples.

AI Governance in 2026: A Full Perspective on Governance for Artificial Intelligence
In this article, we'll have a look at an overview of AI governance, exploring the key concepts, challenges, and potential solutions.

SRE Metrics: Core SRE Components, the Four Golden Signals & SRE KPIs
Get the full story on SRE metrics, including latency, errors, saturation, and traffic, so you can better assess your system's reliability, performance, and efficiency.